Elena Voth
North Delta,BC
Summary
Hardworking, dedicated and friendly. Well rounded in managing multiple jobs at a time, working two shifts in a day multiple times in a week. Knowledgeable in bartending, committed and passionate to customer service and safety of staff members while supervising. Detailed Gardening skills, with priority to customer satisfaction and needs in making a healthy and appealing garden/property.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bartender/Bar Supervisor
The Landing Pub And Liquor Store
11.2021 - Current
- Developed long lasting relationships and achieved customer satisfaction through exceptional personal customer service of a local and community centered Pub.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring a safe a clean workspace.
- Contributed to a positive work environment through teamwork and communication with colleagues.
- Supported special events for the community through attentive service, adapting quickly to needs of guests or clients.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
Landscape Gardener
Tara Fennings Of Green Rabbit Gardens
02.2023 - 12.2023
- Enhanced landscape aesthetics by designing and implementing creative garden layouts.
- Increased client satisfaction by providing personalized gardening solutions tailored to their needs.
- Improved plant health and growth with thorough soil preparation, fertilization, and annual soil inserts promoting growth.
- Preserved existing vegetation during site development by carefully transplanting or relocating plants when necessary.
- Minimized weed growth with manual techniques, or a targeted application of weed control.
- Used shears, pruners, and chainsaws to prune and trim hedges and shrubs.
- Removed and disposed of plant debris from work sites to keep areas safe and well-organized.
- Planned and designed gardens by selecting plants and layouts to create beautiful and functional outdoor spaces.
Barista
Cravings Coffee
01.2022 - 05.2022
- Enhanced customer satisfaction by efficiently preparing and serving high-quality unique beverages from a local Coffee House.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Increased repeat business by providing exceptional customer service and building relationships with patrons.
Grocery Clerk
Save-On-Foods
01.2018 - 08.2021
- Grocery Clerk, handling cash and duties including opening and closing store, managing staff and customer service desk.
- Bakery Clerk, responsible for designing and making cakes and desserts for order and managing bakery staff on weekends and holidays.
- Dairy Clerk, responsible for unpacking order, moving pallets, stocking and inventory
- Floral Clerk, responsible for wrapping and cutting flowers for special orders and holidays, managing orders and providing customer satifaction.
Education
High School Diploma -
Sands Secondary
Delta, BCCriminology/Teaching
Douglas College
New Westminster, BCSkills
- Beverage Preparation
- Suggestive Selling
- Food Service
- Wine and Liquor Knowledge
- Customer Service
- New Hire Training
- Seasonal Maintenance
- Garden Design
- Pruning Techniques
- Plant and Flower Care
- Planting Flowers and Bushes
Affiliations
- Member of a Women's Softball team run out of South Delta
Certification
Serving it Right Certification- 2020
BCLC Certification- 2022
Timeline
Landscape Gardener
Tara Fennings Of Green Rabbit Gardens
02.2023 - 12.2023
Barista
Cravings Coffee
01.2022 - 05.2022
Bartender/Bar Supervisor
The Landing Pub And Liquor Store
11.2021 - Current
Grocery Clerk
Save-On-Foods
01.2018 - 08.2021
High School Diploma -
Sands Secondary
Criminology/Teaching
Douglas College
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