Elena Schiavon Fernandes
Guelph
Summary
Detail-oriented professional with strong analytical skills and a proven track record in organizational precision and problem-solving. Multilingual communicator experienced in delivering effective messages to diverse audiences. Committed to contributing to teams that prioritize integrity, critical thinking, and collaboration.
Overview
4
4
years of professional experience
Work History
Front-of-House Staff (Server & Bartender)
Piatto
Guelph
11.2023 - Current
- Worked with managers to report and resolve customer issues or concerns.
- Collaborated with team to deliver timely service of items.
- Handled customer queries and complaints, ensuring satisfactory resolution.
French Teacher for TDSB
Diamond Teachers Group
Toronto
10.2022 - 06.2023
- Adapted teaching methods to accommodate diverse learning styles of students.
- Facilitated small group activities to promote cooperative learning among students.
- Utilized internet, computer and office tools to develop interactive and online teaching programs and presentations.
Communications Facilitator
Vale Mining Company
Toronto
09.2021 - 05.2023
- Eliminated learning gaps through innovative teaching aids and motivational strategies.
- Organized materials and resources for each session in advance to enhance preparation.
- Implemented varied instructional techniques to effectively engage students.
Education
Bachelor of Science - Biological Sciences
University of Guelph
Guelph, ON04.2025
Skills
- Fluent in English, French, Portuguese, and Spanish
- Multilingual customer support
- Translation and interpretation services
- Programming: HTML, CSS, C, Python
- Microsoft Excel proficiency
- Project management expertise
- Critical thinking in dynamic environments
- Organizational skills
Languages
English
Native/ Bilingual
Portuguese
Native/ Bilingual
French
Full Professional
Spanish
Professional
Japanese
Limited
Affiliations
- Completing Coursera learning certification in Excel
- Organized fundraiser for WiSE
- Led data management project
References
References available upon request.
Timeline
Front-of-House Staff (Server & Bartender)
Piatto
11.2023 - Current
French Teacher for TDSB
Diamond Teachers Group
10.2022 - 06.2023
Communications Facilitator
Vale Mining Company
09.2021 - 05.2023
Bachelor of Science - Biological Sciences
University of Guelph
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