Elena Sabra
Summary
Hardworking Customer service cashier with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Customer Service Cashier
Arz Fine Foods
12.2023 - Current
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Utilized POS system to handle customer cash and credit card transactions.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
- Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Customer Service Cashier
Gladiator Burger and Steak
04.2022 - 02.2024
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Collaborated with team members to streamline checkout processes, reducing average customer wait time.
- Resolved customer complaints, leading to noticeable improvement in customer satisfaction ratings.
- Trained new employees on company policies and procedures.
- Remained composed under high-pressure situations.
- Promoted a welcoming environment by ensuring cleanliness.
Server
Pizza Pizza
12.2021 - 02.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
Education
Bachelor of Arts - Business Management
York University
Toronto04-2026
Skills
- Customer service
- Customer satisfaction
- Reliability and punctuality
- Patience and composure
- Cash handling
- Cash register operation
- Customer complaint resolution
- Drawer management
- Time management
- Attention to detail
- Multitasking and organization
- Honest and dependable
Languages
English
Full Professional
Arabic
Full Professional
Timeline
Customer Service Cashier
Arz Fine Foods
12.2023 - Current
Customer Service Cashier
Gladiator Burger and Steak
04.2022 - 02.2024
Server
Pizza Pizza
12.2021 - 02.2022
Bachelor of Arts - Business Management
York University
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