Elena Rodriguez
San Bernardino
Summary
Highly skilled ICQA Problem Solver with background in identifying and addressing process inefficiencies. Strengths include robust analytical skills, strong attention to detail, and an ability to coordinate cross-functional teams for problem resolution. Proven track record of improving quality assurance processes and enhancing overall operational efficiency.
Overview
13
13
years of professional experience
1992
1992
years of post-secondary education
Work History
ICQA Problem Solver
Integrity Staffing Solutions Inc.
San Bernardino
07.2024 - 01.2026
- Analyzed inventory discrepancies and reported findings to management.
- Conducted regular audits to ensure compliance with quality standards.
- Collaborated with team members to resolve inventory issues efficiently.
- Utilized scanning equipment to track and manage inventory levels.
- Trained new employees on proper inventory control procedures.
Team Leader
PROLOGISTICS STAFFING SOLUTIONS INC.
Rancho Cucamonga
04.2018 - 06.2024
- Led team in daily operations and workflow management.
- Coordinated staffing schedules and resource allocation effectively.
- Trained new employees on safety protocols and operational procedures.
- Resolved employee conflicts and promoted a positive workplace culture.
- Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.
- Established clear expectations for employees, providing guidance when needed.
- Completed daily quality assurance duties to provide feedback for improvements.
- Assigned work and monitored performance of project personnel.
Telemarketer
DEARDEN'SFURNITURE STORE
Rancho Cucamonga
11.2012 - 05.2017
- Conducted outbound calls to promote furniture products and special offers.
- Managed customer inquiries and provided information on product features.
- Utilized customer relationship management software to track interactions and follow-ups.
- Recorded customer feedback to improve service quality and product offerings.
- Trained new staff on telemarketing techniques and company policies for effective outreach.
- Handled inbound telephone calls from interested customers.
- Greeted customers in a friendly, professional manner on the phone.
Education
General Studies -
INLAND EMPIRE EDUCATIONAL CENTER
04.2019 - 05.2021
COMPTON HIGHSCHOOL
Compton, CASkills
- INVENTORY MOVING TRACKING
- COSTUMER SERVICES
- TEAM LEADER
- GREAT LEARNER
Languages
English
Elementary
Spanish
Professional
References
References available upon request.
Timeline
ICQA Problem Solver
Integrity Staffing Solutions Inc.
07.2024 - 01.2026
General Studies -
INLAND EMPIRE EDUCATIONAL CENTER
04.2019 - 05.2021
Team Leader
PROLOGISTICS STAFFING SOLUTIONS INC.
04.2018 - 06.2024
Telemarketer
DEARDEN'SFURNITURE STORE
11.2012 - 05.2017
COMPTON HIGHSCHOOL