Elena Pelentsov
Coldstream,BC
Summary
Professional with 30+ years of customer service experience . Experienced in retail, event/wedding planning and childcare. Proven track record in leadership, staff management and customer relations.
Overview
30
30
years of professional experience
Work History
Sales Associate
HomeSense
Vernon
06.2025 - Current
- Maintained store organization and cleanliness to promote a welcoming environment.
- Processed transactions efficiently using point-of-sale systems
- Stocked merchandise and organized displays according to company guidelines.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Daycare Owner/Operator
Self Employed
Vernon, BC
11.2016 - 04.2025
- Organized fun-filled events and activities for children that promoted learning in an engaging manner.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Promoted healthy eating habits among students by overseeing menu planning and meal preparation according to nutritional guidelines set forth by experts in the field of early childhood nutrition.
- Resolved conflicts among children with empathy and effective problem-solving techniques.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Organized special events and activities that enriched educational experience for children.
Server and Shift Supervisor
Mr. Mike's Steakhouse
Vernon, BC
03.2018 - 04.2019
- Served food and beverages promptly with focused attention to customer needs.
- Handled cash transactions accurately, maintaining financial integrity during shifts.
- Trained new staff on menu offerings and restaurant procedures to enhance team performance.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Special Events Coordinator
Adelaide Performing Center
Adelaide SA, Aus
09.2012 - 12.2012
- Trained and supervised event staff, fostering a collaborative environment focused on high-quality service delivery.
- Supervised staff during events and maintained efficient performance.
- Designed custom event layouts that maximized available space while maintaining a visually pleasing aesthetic.
Front Desk Receptionist
All-Seasons Geraldton Hotel
Geraldton WA, Aus
05.2012 - 07.2012
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues efficiently.
- Coordinated room bookings and maintained accurate reservation records using hotel management software.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Internship, Wedding Setup and Wedding Planning
Milestones Events
Surrey BC
11.2011 - 04.2012
- Worked well in a team setting, providing support and guidance.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Merchandiser and Key Holder
Liquidation World
Vernon, BC And Langley BC
10.2004 - 04.2012
- Optimized visual merchandising to create compelling product presentations that attracted and retained customers.
- Proposed new ideas and concepts to enhance merchandise displays.
- Managed cash handling processes, including balancing registers and preparing deposits.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
Sales Associate and Visual Merchandiser
Ricki's
Vernon, BC
04.2004 - 09.2007
- Delivered exceptional customer service, enhancing shopping experiences and building customer loyalty.
- Executed visual merchandising strategies, maintaining appealing displays to attract customer attention and drive sales.
Hostess, Server and Shift Supervisor
Boston Pizza
Vernon, BC
08.2000 - 04.2004
- Greet and seat customers, ensuring a welcoming atmosphere.
- Managed cash handling processes, including accurate transaction processing and end-of-shift reconciliation.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Maintained cleanliness and organization in dining area, contributing to welcoming atmosphere.
- Served food and beverages promptly with focused attention to customer needs.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided exceptional customer service, ensuring a positive dining experience for guests.
Hostess and Server
Denny's
Vernon, BC
09.1996 - 08.2000
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Served food and beverages promptly with focused attention to customer needs.
Education
Early Childhood Care And Education
Pensacola Christian College
Pensacola, FloridaWedding And Events Planning
Vancouver Community College
Vancouver, BC2010
High School
Vernon Secondary School
Vernon, BC1999
Skills
Customer service, staff training, event/wedding planning, leadership, merchandising, inventory control, cash handling, visual merchandiser, problem solving, childcare and numerous volunteer experience
Timeline
Sales Associate
HomeSense
06.2025 - Current
Server and Shift Supervisor
Mr. Mike's Steakhouse
03.2018 - 04.2019
Daycare Owner/Operator
Self Employed
11.2016 - 04.2025
Special Events Coordinator
Adelaide Performing Center
09.2012 - 12.2012
Front Desk Receptionist
All-Seasons Geraldton Hotel
05.2012 - 07.2012
Internship, Wedding Setup and Wedding Planning
Milestones Events
11.2011 - 04.2012
Merchandiser and Key Holder
Liquidation World
10.2004 - 04.2012
Sales Associate and Visual Merchandiser
Ricki's
04.2004 - 09.2007
Hostess, Server and Shift Supervisor
Boston Pizza
08.2000 - 04.2004
Hostess and Server
Denny's
09.1996 - 08.2000
Early Childhood Care And Education
Pensacola Christian College
Wedding And Events Planning
Vancouver Community College
High School
Vernon Secondary School