Elena Moreno Hernandez
Pacheco
Summary
Compassionate Master of Social Work graduate with clinical training in psychosocial assessment, crisis intervention, and interdisciplinary care planning across medical and community settings. Delivered comprehensive support through person-centered assessments, in-home evaluations, and effective care coordination for older adults and individuals with disabilities. Developed tailored intervention plans, emphasizing collaboration with interdisciplinary teams to achieve impactful outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Social Worker
Choice in Aging
Antioch, CA
01.2025 - Current
- Completed initial in-home assessments and ongoing reassessments to identify and address medical, social, and psychological needs.
- Conducted initial screenings to assess program eligibility and ensure appropriate referrals.
- Develop Individual Plans of Care (IPCs) in collaboration with the Inter-Disciplinary Team.
- Supported participants and families in navigating psychosocial challenges associated with aging, disability, and chronic conditions.
- Coordinate the admissions process, working closely with the Program Director and admissions staff.
- Respond to inquiry calls from prospective participants, caregivers, and community referral sources.
- Provide program tours for prospective participants, caregivers, and professional referral partners.
- Maintain accurate, compliant documentation in accordance with Title 22 and agency standards.
MSW Intern – School-Based Wellness Center
Mt. Diablo High School
Concord, CA
01.2025 - 01.2026
- Provided psychosocial assessments, short-term counseling, and crisis intervention for adolescents.
- Performed initial screenings to assess service needs and suitability for counseling and wellness services.
- Facilitated coping skills and emotional regulation groups to support student well-being.
- Coordinated with multidisciplinary teams to create and track individualized care plans.
- Linked students and families to essential community mental health and social service resources.
- Maintained accurate, confidential clinical documentation in accordance with school and state guidelines.
Clerk V / Financial Counselor
John Muir Health
01.2025 - 01.2026
- Assisted patients in navigating financial aspects of care, including insurance, billing, and assistance programs to facilitate access to necessary treatment.
- Educated patients and families on available financial resources, helping to reduce barriers to treatment and improve overall care access.
- Responded to inquiry calls from patients and families, guiding them on services, eligibility, and next steps to ensure informed decision-making.
Call Center Representative
John Muir Health
01.2024 - 01.2025
- Triaged calls and coordinated communication between patients and clinical teams, facilitating timely support and resolution.
- Delivered clear, compassionate support to individuals seeking medical or behavioral health services, enhancing their experience and trust.
- Served as first point of contact for patients, caregivers, and community providers, ensuring seamless access to services.
MSW Intern / Service Coordinator
Crestwood Behavioral Health
01.2023 - 01.2024
- Conducted clinical assessments and developed treatment plans to address needs of adults in behavioral health programs.
- Completed biopsychosocial evaluations and collaborated with Inter-Disciplinary Team to enhance individualized care plans.
- Participated in care plan reviews and progress evaluations to ensure ongoing alignment with treatment goals.
- Applied trauma-informed approaches to support stabilization and recovery.
- Ensured compliant, timely clinical documentation.
Resource Coordinator / Utilization Review
Home Health
01.2022 - 01.2024
- Coordinated home-based services and insurance authorizations, enhancing interdisciplinary communication for improved patient outcomes.
- Supported patients and families during admissions and assessments, ensuring accurate information gathering to facilitate effective care planning.
- Assisted with care coordination, promoting safe transitions and continuity of care for optimal patient experiences.
Optician
Costco
01.2016 - 01.2021
- Delivered vision care support and patient education while ensuring exceptional customer service in fast-paced clinical retail environment.
- Assisted customers in selecting appropriate eyewear based on lifestyle and vision needs.
- Conducted comprehensive eye examinations using advanced optical equipment and technology.
- Provided detailed product knowledge to enhance customer satisfaction and informed decision-making.
Education
Bachelor of Science - Sociology
CSU Stanislaus
Turlock, CA2022
AA - Spanish & Liberal Arts
Los Medanos College
Pittsburg, CA2019
Master of Social Work (MSW) -
Grand Canyon University
Phoenix, AZ05-2026
Skills
- Psychosocial care planning
- In-home assessments
- Referral screening
- Team collaboration
- Admissions Coordination
- Crisis safety planning
- Resource advocacy
- Patient caregiver support
- EPIC EMR & Clinical Documentation
- Trauma-informed practice
- Bilingual: English / Spanish
- Client advocacy
- Conflict resolution
- Crisis management
- Risk assessment
- Intervention planning
- Case documentation
- Crisis evaluation
- Patient records
- Intervention strategies
- Needs evaluation
- Resource navigation
- Community resources
- Referral networking
- Case management
- Client education
- Discharge planning
Accomplishments
- Demonstrated outstanding case management and dedication to clients as evidenced by repeated promotions throughout tenure.
Certification
- Basic Life Support (BLS)
- Pro Act
- Sexual Harassment & Abusive Conduct Prevention
Languages
Spanish
Native or Bilingual
Timeline
Social Worker
Choice in Aging
01.2025 - Current
MSW Intern – School-Based Wellness Center
Mt. Diablo High School
01.2025 - 01.2026
Clerk V / Financial Counselor
John Muir Health
01.2025 - 01.2026
Call Center Representative
John Muir Health
01.2024 - 01.2025
MSW Intern / Service Coordinator
Crestwood Behavioral Health
01.2023 - 01.2024
Resource Coordinator / Utilization Review
Home Health
01.2022 - 01.2024
Optician
Costco
01.2016 - 01.2021
Bachelor of Science - Sociology
CSU Stanislaus
AA - Spanish & Liberal Arts
Los Medanos College
Master of Social Work (MSW) -
Grand Canyon University