ELENA MEDINA
North Vancouver,BC
Summary
As the Guest Service and Event Manager at Joey Restaurant Group, my main goal is to improve the hospitality experience by providing exceptional service and organizing dynamic events. Our team's commitment to excellence is evident in our ability to consistently exceed service expectations and achieve successful sales and event outcomes. Utilizing my extensive background in performance arts, I bring a unique flair that adds excitement to the guest experience. With over a decade of experience in the entertainment and hospitality industry, I have refined my skills to ensure every interaction leaves a lasting impression. My strong communication and leadership abilities form the foundation for creating memorable experiences for employees and our guests.
Overview
11
11
years of professional experience
Work History
Brand Ambassador
Monster Energy
06.2024 - Current
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
Guest Services Manager/Events Manager
JOEY Restaurant Group
01.2024 - Current
- Consulted with customers to determine objectives and requirements for their events
- Working events and overseeing that everything runs perfectly for the guests
- Suggested creative ideas to enhance event success
- Collaborated on goals and marketing objectives to capitalize on sales opportunities
- Pre shift staff with objectives for the day and motivate them to be the best they can
- Opening/closing duties, to set up the restaurant for success.
- Increased repeat business through exceptional service, loyalty program promotion, and personalized follow-up communications.
Day Manager
JOEY Restaurant Group
02.2023 - 01.2024
- Maintained a clean and organized work environment, ensuring compliance with health and safety regulations.
- Maintained thorough knowledge of current industry trends allowing informed decision making and improved customer experiences.
- Implemented promotional strategies to drive sales growth, resulting in increased revenue for the store.
- Trained new employees on company policies, procedures, and best practices, contributing to a skilled workforce prepared for success.
- Evaluated employee performance regularly, providing constructive feedback for improvement opportunities while recognizing achievements.
- Conducted regular employee evaluations to identify weaknesses in team performance, leading to customized training programs tailored to individual needs.
Telecommunications Sales Agent
EE LTD
01.2018 - 12.2022
- Utilized problem-solving abilities to troubleshoot customer issues promptly and professionally
- Provided excellent customer service, demonstrating strong communication and interpersonal skills
- Built positive relationships with customers through consistent follow-up communications
- Successfully handled escalated calls with patience and understanding
- Cultivated and maintained strong relationships with clients and colleagues to promote customer loyalty
- Conducted outbound calls to existing customers for sales and retention purposes.
Circus Arts Performer and DJ
Raven Medina Performing Arts
09.2013 - 12.2021
- I am a International multi skilled performer with 12 years professional experience working with Fire, stilt walking, DJ and dance
- I have worked many events such as music festivals (Download Fest UK, Leeds/Reading Festival, Slam Dunk Festival), tattoo conventions and corporate events
- Booking in acts for various venues and working close with the management team to execute seamless performances for guests
- Fire breathing, fire eating, fire poi, angle grinding, aerial trapeze, stilt walking, DJ, dance
Bartender/Supervisor
Billy Bootleggers
06.2018 - 01.2020
- Prepared beverages and cocktails according to mixing and presentation standards and recipes
- Completed POS transactions, returning currency, coin and payment cards to patrons
- Created new and exciting cocktails and beverages based on item availability and seasonal interest
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Greeted patrons promptly and cordially, exhibiting excellent guest service skills.
Counter Manager
Smashbox Cosmetics/ Estee Lauder Group
09.2014 - 06.2018
- Resolved customer complaints in a professional manner while upholding the integrity of the brand
- Trained new employees on cash register operations, customer service, product knowledge, and store policies
- Organized promotional events such as product demonstrations and special offers to attract customers
- Assisted with visual merchandising initiatives that aligned with corporate branding guidelines
- Analyzed daily sales figures and used data-driven insights to identify trends in consumer behavior
- Conducted performance reviews of team members in accordance with company policy.
Education
BA Hons International Tourism Management -
Leeds Metropolitan University
Edexel Level 3 BTEC in Travel & Tourism -
New College Durham
Skills
- Native English speaker with excellent communication and interpersonal skills
- Over 10 years of experience in sales and customer service and branding
- Expertise in managing teams, problem solving, and collaborating with others
- Highly organized, remains calm under pressure, and extremely driven
- Exceptional communication and strong organizational skills
- Creative thinking abilities and effective decision making
- Teamwork and collaboration
- Reliable and responsible
Volunteer Experience
Archelon Sea Turtle Protection Society of Greece, Rethymno, Crete.
Protection of Loggerhead Sea turtles on Crete, morning and evening surveys, protecting turtles while laying eggs, protecting nests, helping baby turtles to the sea safely, Selling merchandise for donations.
References
References available upon request
Timeline
Brand Ambassador
Monster Energy
06.2024 - Current
Guest Services Manager/Events Manager
JOEY Restaurant Group
01.2024 - Current
Day Manager
JOEY Restaurant Group
02.2023 - 01.2024
Bartender/Supervisor
Billy Bootleggers
06.2018 - 01.2020
Telecommunications Sales Agent
EE LTD
01.2018 - 12.2022
Counter Manager
Smashbox Cosmetics/ Estee Lauder Group
09.2014 - 06.2018
Circus Arts Performer and DJ
Raven Medina Performing Arts
09.2013 - 12.2021
Edexel Level 3 BTEC in Travel & Tourism -
New College Durham
BA Hons International Tourism Management -
Leeds Metropolitan University
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