Elena Kish
Lafayette
Summary
I am seeking to transition from my role as Practice Lead into a Patient Call Representative position, where I can focus my expertise on direct patient engagement and support. I pride myself on being a deeply empathetic communicator, capable of building rapport with a diverse population and maintaining a calm and professional demeanor even in high stress or sensitive situations. My background in practice leadership has refined my ability to listen actively and resolve complex inquiries, and I am eager to apply these skills to ensure a positive and seamless experience for every patient I serve.
Overview
11
11
years of professional experience
Work History
Practice Lead
Potozkin +Ellis Dermatology
600 San Ramon Valley Blvd., Suite 102, Danville Ca
03.2015 - Current
- Contact patients to communicate biopsy results, conduct pre-operative assessments, and coordinate the scheduling of their upcoming procedures.
- Manage comprehensive communications with patients, laboratories, pharmacies and vendors to resolve a wide range of inquiries.
- Serve as a clinical scribe, documenting patient encounters in real time while providing hands on assistance during physical examinations and surgical procedures.
- Oversee MIPS compliance, making sure the practice consistently meets all quality and performance requirements.
- Monitor monthly follow-up status of melanoma patients, proactively contacting them to ensure adherence to their scheduled surveillance and treatment plans.
- Mentor back office staff on best practices in dermatological procedures and patient engagement
- Help with recruiting, hiring and training back office staff, providing direct supervision to 13 medical assistants.
- Communicate with patients, ensuring that medical information is kept private.
- Order all medical and aesthetic supplies and keep check on inventory levels.
- Establish and maintain effective communication with back office staff and physicians to promote high quality patient care.
- Manage the preventative maintenance and repair scheduling for laser equipment to ensure optimal functionality and optimize downtime.
Education
Bachelor of Science - Liberal Studies
California State University, East Bay
Hayward, CA08.2001
Skills
- Compassionate
- Professional
- Customer service skills
- Organized and detail oriented
- Multitasking abilities
- Excellent verbal and written communication
- Trained in HIPAA protocols
- Basic knowledge of medical terminology, anatomy and physiology
- Proficient in ModMed (EMA)
- Speak Spanish
Timeline
Practice Lead
Potozkin +Ellis Dermatology
03.2015 - Current
Bachelor of Science - Liberal Studies
California State University, East Bay