Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Elena Iarova

Halifax,NS

Summary

Detail-oriented professional with a passion for data and numbers. High interest in commercial, financial, logistics processes. Skilled in coaching people and managing teams.
In addition to passion for data, I get a lot of energy when working together with different departments to achieve the goals set.

Overview

20
20
years of professional experience

Work History

Back Office Supervisor

Axalta Coating Systems Ltd.
05.2013 - 06.2023
  • Team Leader (4 employees – Customer Service/Sales support/Logistics). Corporate Team (EMEA) membership
  • Hired new people for Customer service department, managed, developed and trained new comers, conducted performance reviews for team members and administered salaries for the team.
  • Supported local customers on a daily basis. Supervised order entry, order invoicing, order tracking and delivery of goods to customers. Handled customer complaints and achieved fast resolution of customer concerns together with Sales Team.
  • Concluded contracts with new customers. Prepared Addendums to existing customer contracts. Maintained contracts database (in hard copies/filing and electronically).
  • Kept up-to-date information for new and existing customers in Salesforce.com
  • Controlled payment collections from customers, reported AP/AR customer statuses to Sales Team and Finance Team
  • Concluded contracts with new Vendors of logistics and warehouse services under the supervision of corporate lawyers, procurement and compliance team. Maintained supplier contacts in database.
  • Worked in close collaboration with demand/supply chain/logistic European teams to ensure the availability of products needed for the local market. Quarterly reviewed Safety stocks at the local warehouse
  • Performed SOX control reports for customer service team on a monthly basis to make sure no corporate policies were violated.
  • Executed the annual Inventory counting at the warehouse. Processed and entered the results in SAP.
  • Assisted upper management in the development of policies and procedures related to back office functions to ascertain that the work of my Team is done in an effective manner
  • Played a key role in building the effective communication between Finance, Sales, Procurement and Customer service department.
  • Assisted upper management in annual budget preparation of Selling and Other Period Expenses, prepared monthly Sales outlook
  • Prepared Cost-to-Serve analysis on a monthly basis. The report was done to identify the true cost of products sold by different brands
  • Checked and controlled Travel expense reports for the Team.
  • Evaluated department expenses and reported to the upper management.

Sales and Marketing Support

Dupont Performance Coatings
06.2008 - 05.2013
  • Handled different customer inquiries (distributors of Eastern Europe and Russia): contracts conclusion with new customers, logistics issues solving
  • Informed customers about Prices change. Prepared price lists for customers to send out. Updated prices for customers in SAP.
  • Worked with Demand/Supply chain Teams to ensure the availability of materials for Import to serve the customer needs.
  • Built relationships with customers to establish long term business relationship.
  • Prepared different sales reports on quantities of the materials sold, cost of the materials sold. Submitted weekly outlook to monitor the progress of Sales forecasts fulfillment
  • Booked travel arrangements for Technical specialists and Managers from Europe for customer visits
  • Certified new products for import of products to Russia (supervision of 1 person in the project)
  • Gained knowledge in data entry, analysis and reporting.
  • Participated in Sales and Customer service training with colleagues in Europe.

Customer Service Representative

DuPont
11.2003 - 06.2008
  • Coordinated supply processes between Dupont and 20 customers (contracts handling, orders processing, logistics support to customers, assistance to customers with customs clearance of the Goods shipped)
  • Organized business and technical meetings with motor and transformer manufactures (participation in technical meetings with Europe technical consultants – customer visits)
  • Organized exhibitions for departments
  • Assisted in marketing researches. Contacted potential customers with company's proposals.
  • Supported materials customs clearance
  • Handled different administrative tusks (filing of customer contracts, mailing to customers, ordered office supplies for the department)
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Education

High School Diploma -

Moscow State Regional University
Moscow, Russia
06.2004

Skills

    • Project Coordination
    • Team Leadership
    • Multitasking
    • Time management abilities
    • Data Management
    • Budget Administration
      • Teamwork and Collaboration
      • Procedure Implementation
      • Office operations
      • Analytical Skills
      • Microsoft Office

Languages

English
Professional Working
Russian
Native or Bilingual

Accomplishments

SAP Basic Finance training for South Africa branch (2019)

Timeline

Back Office Supervisor

Axalta Coating Systems Ltd.
05.2013 - 06.2023

Sales and Marketing Support

Dupont Performance Coatings
06.2008 - 05.2013

Customer Service Representative

DuPont
11.2003 - 06.2008

High School Diploma -

Moscow State Regional University

Similar Profiles

CREATE PROFILE
Elena Iarova