Elena Hehr
New Westminister,British Columbia
Summary
Hardworking and passionate with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Experienced LVN with over 20 years of experience in the customer service and medical fields. Excellent reputation for resolving problems and improving customer satisfaction. Experienced crisis response professional knowledgeable about strategies for reintroducing calm to emotionally-charged crisis situations. Skilled in reflective listening, relationship-building and collaborative problem-solving. Dedicated to offering meaningful assistance. I'm new to Canada so I've been unable to work for a few years. I have recently received my PR and I m ready to return to work.
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
LVN Charge Nurse
Chico Care Center
Chico, California
01.2006 - 05.2014
- Responded to patient requests with appropriate clinical and personal assistance.
- Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
- Took samples to complete diagnostic and routine assessment tests.
- Protected patients and healthcare team members from infection by sterilizing equipment and reusable supplies.
- Oversaw patient conditions, administered medicine, performed interventions and took detailed records.
- Delivered direct quality care to patients by evaluating medical conditions and managing and assessing treatments.
- Assessed patients' temperature, pulse and blood pressure and recorded in electronic medical records.
- Evaluated patient histories, complaints and current symptoms.
- Analyzed patient assessments and laboratory data to bring any issues to attention of physicians.
- Assembled and used equipment such as catheters, tracheotomy tubes or oxygen suppliers to effectively manage patient care.
- Updated patient medical records with services provided, health conditions and response to treatments.
- Promoted patient independence by teaching self-care skills and explaining conditions and medications.
Crisis Clinician
Sierra Vista Hospital
Sacramento, California
04.2003 - 02.2006
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Evaluated risk to client or others by gathering information and conducting assessments.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Documented risk to each client and context of concerns.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed verbal de-escalation to resolve crises.
- Triaged and responded to telephone mental health crisis intervention.
Ophthalmic Assistant/OR Technician Assistant
Harold Gambill, M.D.
San Jose, California
05.1990 - 01.2000
- Obtained optical pressures, checked visual acuities and administered slit lamp exams to identify issues.
- Maintained inventory of medical supplies and tools to address needs of patients.
- Administered ophthalmic drops and ointments, focusing on patient comfort.
- Noted present complaints, medications and vital statistics like blood pressure and pulse rate.
- Reviewed surgical plans and patient charts in order to prepare correct paperwork.
- Operated ophthalmic equipment for patient eye examinations and prepared patients for examinations and surgeries.
- Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Triaged phone calls from patients and outside contacts and handled in order of importance.
- Measured and recorded visual acuity and color vision testing.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Adjusted fit and conducted minor repairs to eyeglasses as part of patient fit process.
- Gathered and set up equipment, tools and supplies and arrange instruments according to surgeons' preferences or instruction.
- Anticipated surgeons needs and handed instruments and supplies to surgeons during procedures.
- Prepared instruments for terminal sterilization and reset surgical suites for next procedure.
- Created safe operating environments for invasive and non-invasive procedures.
- Collected, prepared, and disposed of medical specimens.
- Performed and documented pre-surgery and post-surgery sponge, instrument, and needle count.
- Operated, adjusted, and monitored diagnostic equipment and other machines used during procedures.
- Created unobstructive operative fields by using retractors, sponges, and suction and irrigating equipment.
- Used sutures, staples, clips and other tools to close wounds.
- Sterilized instruments and equipment for specific procedures and arranged for surgeons.
- Introduced new staff members to training protocols regarding operating room procedures, infection control, safety standards and overall facility policies.
- Managed operating room setup by cleaning and sterilizing instruments and surfaces, maintaining supply inventories and organizing surgical tools.
- Handled numerous sanitization tasks for surgical sites by cleaning and sterilizing, maintaining supply inventories and organizing items effectively.
- Obtained and recorded patient medical history and past ocular history.
Education
Associate of Applied Science - LVN
Western College
Sacramento, California03.2000
Skills
- Active Listening
- Analytical and Critical Thinking
- Attention to Detail
- Decision-Making
- Excellent Communication
- Flexible and Adaptable
- Multitasking Abilities
- Data Entry
- Good Telephone Etiquette
- MS Office
Timeline
LVN Charge Nurse
Chico Care Center
01.2006 - 05.2014
Crisis Clinician
Sierra Vista Hospital
04.2003 - 02.2006
Ophthalmic Assistant/OR Technician Assistant
Harold Gambill, M.D.
05.1990 - 01.2000
Associate of Applied Science - LVN
Western College
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