Elena Garcia
Palm Springs
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude and proven track record of providing exceptional customer service in fast paced environments. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Package Handler
FedEx Ground
11.2023 - Current
- Followed safety regulations to maintain safe work environment.
- Sort, scan, load, and unloading packages in a fast paced environment .
- Used hand held scanners and physical logs to scan and label packages.
- Alert supervisors and coworkers of hazards and other issues for quick resolutions.
- Prepared pallets of boxes for easy transportation to van lines.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Proved successful working within tight deadlines and a fast-paced environment.
Representative
Agua Caliente Casino Resort & Spa
02.2025 - 12.2025
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Explain program benefits, enrolling new members, issuing or reprinting club cards, and assist with promotions
Front Desk Agent
Villa Royale
12.2023 - 06.2024
- Collected room deposits, fees, and payments.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
Server
Peruvian Feugo
02.2022 - 10.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Golf Shop Attendant
Escena Golf Club
02.2019 - 12.2019
- Collected payments for sales transactions and issued receipts for merchandise sales, greens fees and cart and club rentals.
- Contributed to a welcoming atmosphere by maintaining a clean, organized, and visually appealing golf shop environment.
- Improved efficiency of daily operations by managing the cash register, processing transactions, and reconciling end-of-day reports.
- Resolved customer complaints with a solutions-oriented approach, ensuring satisfaction and maintaining a positive reputation for the golf shop.
- Packed and unpacked shipments, arranged and displayed golf shop stock and assisted with physical inventory at month-end.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Bistro Server/Cashier
Courtyard Marriott
04.2018 - 12.2019
- Enhanced customer satisfaction by providing efficient and attentive service in a high-paced bistro environment.
- Assisted in the training of new bistro servers, sharing valuable experience and effective techniques for providing exceptional service.
- Handled guest complaints professionally and efficiently, resolving issues promptly to maintain overall satisfaction.
- Maintained a clean and organized dining area, contributing to an enjoyable dining experience for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Hs diploma -
Palm Springs High School
Palm Springs, CA05.2019
Skills
- Problem solving
- Teamwork
- Attention to detail
- Proactive mindset
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
- Decision-Making
- Customer Service
- Positive Customer Engagement
- Ability to Lift 40 pounds
- Microsoft Word
- Microsoft Excel
- Pallet Jack Operation
- Safety Precautions
- Collecting vital signs
- Bathing assistance
- Direct patient care
References
Upon request
Certification
Certified Nurse Assistant
Timeline
Representative
Agua Caliente Casino Resort & Spa
02.2025 - 12.2025
Front Desk Agent
Villa Royale
12.2023 - 06.2024
Package Handler
FedEx Ground
11.2023 - Current
Server
Peruvian Feugo
02.2022 - 10.2022
Golf Shop Attendant
Escena Golf Club
02.2019 - 12.2019
Bistro Server/Cashier
Courtyard Marriott
04.2018 - 12.2019
Hs diploma -
Palm Springs High School