Elena Flores Gonzalez

• Greet and assist patients and visitors in a professional, welcoming manner.
• Schedule and manage patient appointments, and the front desk calendar.
• Scheduled and provided openings for evaluations.
• Verify insurance coverage, and obtain benefit details for new and returning patients.
• Imputed new and re-authorizations to systems.
• Maintain accurate electronic records, and ensure data integrity.
• Communicate effectively via phone and email with parents, providers, and insurance companies.
• Support therapists with uploading and organizing documentation and reports.
• Some knowledge with therapist SOAP Notes
• Manage the check-in/check-out process and daily reception area operations.
• Monitors/places orders for supplies.

• Taught Bible lessons and coordinated activities for children in small groups
• Communicated with parents and facilitated conferences
• Developed lesson plans and administered periodic assessments
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Completed day-to-day duties accurately and efficiently.

• Provided outstanding customer service for financial services and utility payment processing
• Performed cash handling, wire transfers, check cashing, and phone line recharges
• Responsible for daily bank deposits and managing office filing systems
• Answered and directed phone calls; scanned and emailed customer documentation
• Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.

Summer job through a school program called 'YES.'

• Supervised and assisted children with indoor and outdoor activities.
• Helped with academic tasks, including homework and summer learning assignments.
• Maintained communication with parents, and reported progress.