Elena Cristina Bettencourt
Milton,Canada
Summary
Detail-oriented and results-driven professional with a proven track record in administrative support, patient advising, business analytics, and customer service. Recognized for exceptional time management, organization, and problem-solving abilities. Strong communicator with a collaborative mindset, capable of navigating high-pressure environments and streamlining operations to enhance patient experience and operational efficiency. Proficient in MS Office Suite, Business Objects, Tableau, and data analytics.
Overview
17
17
years of professional experience
Work History
Patient Advisor
Clearpoint Health Network
07.2023 - Current
- Addressed daily inquiries from clients via phone, Salesforce CRM, and physician referrals.
- Clarified costs, procedures, financing, and physician details to guide patients effectively.
- Ensured collection of required patient data and diagnostics prior to surgeon consultations.
- Coordinated patient appointments with healthcare professionals upon request.
- Advocated for continuous process improvement alongside managers, physicians, and support staff.
- Participated in mandatory meetings, summarizing insights and identifying trends impacting patient care.
- Monitored competitors’ locations, pricing, and programs to enhance center competitiveness.
- Provided backup support to Patient Advisors as needed.
Support Service Analyst
Rentokil Steritech Canada, Brand Standards Canada
12.2017 - 06.2023
- Coordinated administrative duties while leading team to enhance operational efficiency.
- Reviewed and implemented new administrative procedures to optimize workflows.
- Developed standards and practices to improve consistency in service delivery.
- Tracked client projects to ensure timely completion and accommodate changes.
- Implemented services for new clients, expanding organizational reach.
- Analyzed data to provide insights on system errors and hierarchy adjustments.
- Prepared comprehensive reports for account managers and clients, facilitating informed decision-making.
- Assessed customer needs proactively, adding value to programs through tailored solutions.
Business Intelligence & Analytics Specialist
Advanced Software Solutions Inc.
03.2014 - 11.2017
- Developed and maintained Tableau dashboards, focusing on data accuracy in visualizations.
- Refined and prepared data for comprehensive analytics and effective visualization creation.
- Created reports using various methods of data modeling and visualization.
- Established new KPIs and ensured consistent measurement across datasets.
- Published dashboards and reports while managing scheduled refresh intervals.
- Conducted detailed data analysis to generate precise reports.
- Enhanced processes in data management, dashboard design, and overall product lifecycle efficiency.
Store Manager
Polo Ralph Lauren
06.2008 - 03.2014
- Oversaw all aspects of store operations, including merchandising, inventory counts, and staff training.
- Developed and executed strategic plans, motivating teams to surpass corporate targets.
- Coached and directed store personnel to achieve operational objectives.
- Analyzed financial statements and performance data to identify areas for cost reduction and program enhancement.
Education
Bachelors - Economics
UNIVERSITY OF CONSTANTIN BRANCOVEANU
Pitesti01.2003
Skills
- Patient data management
- Salesforce CRM
- Process improvement
- Cost analysis
- Business analytics
- Medical terminology
- Customer service and support
- Trend analysis
- Diagnostic collection
- Data entry proficiency
- Quality assurance
- Goal setting
Accomplishments
Achieved the highest conversion rate from initial consultation to booked surgery across the team in 2024, demonstrating exceptional ability to build trust, educate patients on surgical options, and guide them confidently through the decision-making process within the private healthcare sector.
Timeline
Patient Advisor
Clearpoint Health Network
07.2023 - Current
Support Service Analyst
Rentokil Steritech Canada, Brand Standards Canada
12.2017 - 06.2023
Business Intelligence & Analytics Specialist
Advanced Software Solutions Inc.
03.2014 - 11.2017
Store Manager
Polo Ralph Lauren
06.2008 - 03.2014
Bachelors - Economics
UNIVERSITY OF CONSTANTIN BRANCOVEANU
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