Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Elena Coady

Conception Bay South,NL

Summary

Energetic and results-driven, possessing strong foundation in leadership and operational management. Adept in financial oversight and staff development, ensuring efficient branch performance and customer satisfaction. Dedicated to driving organizational growth and fostering positive team environment.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Branch Manager

Scotiabank
St. John's, NL
01.2018 - Current
  • Collaborate with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
  • Strengthening relationships with key clients, securing long-term partnerships and driving revenue growth.
  • Reduced employee turnover by fostering a positive work environment.
  • Continuously monitoring branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.

Manager of Customer Experience

TD Canada Trust
01.2016 - 01.2018
  • Lead, coached and developed multiple teams to first quartile results
  • Ensured legendary customer experiences and strengthened customer relationships
  • Coached teams to address customer needs, provide advice and drive results
  • Maintain internal practices and processes to audit standards

Assistant branch manager

CIBC
01.2011 - 01.2016
  • Consistently coached and supported employees in their personal and professional development
  • Maintained oversight of branch compliance
  • Coached the team on strategies to create an overall exceptional experience and build relationships

Education

Investment Funds In Canada -

Canadian Securities Institute

Skills

  • Relationship Building
  • People Development
  • Client Relations
  • Conflict Resolution
  • Change leader

Certification

Registered Mutual Funds Representative

Branch Compliance Officer

Timeline

Branch Manager

Scotiabank
01.2018 - Current

Manager of Customer Experience

TD Canada Trust
01.2016 - 01.2018

Assistant branch manager

CIBC
01.2011 - 01.2016

Investment Funds In Canada -

Canadian Securities Institute
Elena Coady