Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Software
Work Availability
Languages
Timeline
Receptionist

Elena Chernova

4-1900 Ord Rd, Kamloops,BC

Summary

Resourceful and experienced team player offering keen attention to detail and strong decision-making skills to manage multiple tasks. Detail-oriented with strong organizational skills. Hardworking with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated with proven track record of providing exceptional customer service in fast-paced environments. Recognized for achieving high sale targets.

Overview

20
20
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Health Care Assistant

Chartwell Retirement Home
Kamloops, BC
05.2023 - Current
  • Developed rapport to create safe and trusting environment for care.
  • Delivered high standard of holistic care to patients to promote equality and dignity.
  • Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes and administered prescribed medications.
  • Documented patient information and care activities.
  • Helped patients complete range of motion exercises to prevent loss of function during care.


Customer Service Representative

H&R Block
Kamloops, BC
01.2021 - 05.2021
  • Greeted customers at front desk, responded to their requests for products, services, and company information and offered advice and assistance, paying attention to their special needs.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
  • Answered multi-line phone system promptly to respond to inquiries and transfer calls to correct personnel.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Completed all tasks in compliance with company policies and procedures.
  • Sorted and delivered mail and packages upon arrival to correct staff members.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Scheduled, coordinated and confirmed appointments for clients and updated the records.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity
  • Collected and distributed messages to team members to support open communication and high customer service.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Kept accounts in balance and ran daily reports to verify totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

Cosmetics Counter Manager

Clarins And Biotherm Cosmetics, Hudson Bay
Kamloops, BC
01.2016 - 11.2017
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Delivered product demonstrations and sample applications, raising exposure of key brands.
  • Boosted satisfaction and repeat business by recommending products in alignment with customer needs.
  • Protected store assets and inventory via loss prevention procedures.
  • Ranked among top sales performers for achieving quarterly sales goals.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Used in-store system to locate inventory and place special orders for customers.
  • Maintained store organization, visual display and store sets.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Instructor Assistant

TRU World, Thompson Rivers University
Kamloops, BC
05.2012 - 07.2012
  • Taught courses under guidance of senior instructors.
  • Supported student learning objectives through personalized and small group assistance.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Created lesson materials, visuals, and digital presentations to supplement lesson plans.
  • Provided support during classes, group lessons, and classroom activities.
  • Supervised extracurricular activities to provide students with opportunities to explore interests and develop new skills.
  • Supported English Language Learners (ELLs) to deliver high-quality education for students learning English.
  • Handled class records for attendance, assignment grades and course participation scores.

Assistant of the Executive Director

AREVA, Distribution
Ekaterinburg
01.2008 - 01.2009
  • Assisted manager in all aspects of business operations.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Created and distributed agendas for meetings and conference calls as part of meeting preparation.
  • Monitored and ordered supplies and materials to keep office well stocked.
  • Reviewed and edited documents for accuracy, grammar and clarity.
  • Managed calendars and coordinated travel arrangements and accommodation for senior-level staff to optimize schedules.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Translated documents from English to Russian, French to Russian and Russian to French

Senior Teacher of Foreign Languages

Academy of Management and Entrepreneurship
Ekaterinburg
09.2003 - 05.2009
  • Developed and taught ESL curriculum to improve students' conversational abilities and meet changing student needs.
  • Educated students in basics of English grammar and conversational speaking.
  • Gave one-on-one attention to each student while maintaining overall focus on entire group.
  • Created and delivered engaging lesson plans to accommodate different learning styles.
  • Set assessments to measure student progress and identify growth opportunities.
  • Facilitated small group and individual instruction to maximize student learning and emphasize critical thinking.
  • Administered and graded tests and assignments to evaluate student progress.
  • Collaborated with teachers and department heads to meet quarterly and yearly educational goals.

Education

Health Care Assistant Diploma - Health Care Assistant

Sprott Shaw College
Kamloops, BC
02.2022 - 09.2022

TESL Certificate - Education

Thompson Rivers University
Kamloops, BC
01.2012 - 08.2012

Bachelor of Education Degree - Foreign Languages, English, French

Ural State Pedagogical University
Ekaterinburg, Russia
09.1990 - 07.1995

Skills

Attention to detail

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Accomplishments

  • Seventeen years of teaching and advising experience
  • Interpreting and translating documents for international company
  • Published research projects
  • Member of State Exam Commission

Certification

TESL Certification

Software

Microsoft Word

Microsoft Excel

Zoom/Skype

Outlook

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse

Languages

Russian

English

French

Timeline

Health Care Assistant

Chartwell Retirement Home
05.2023 - Current

Health Care Assistant Diploma - Health Care Assistant

Sprott Shaw College
02.2022 - 09.2022

Customer Service Representative

H&R Block
01.2021 - 05.2021

Cosmetics Counter Manager

Clarins And Biotherm Cosmetics, Hudson Bay
01.2016 - 11.2017

Instructor Assistant

TRU World, Thompson Rivers University
05.2012 - 07.2012

TESL Certificate - Education

Thompson Rivers University
01.2012 - 08.2012

Assistant of the Executive Director

AREVA, Distribution
01.2008 - 01.2009

Senior Teacher of Foreign Languages

Academy of Management and Entrepreneurship
09.2003 - 05.2009

Bachelor of Education Degree - Foreign Languages, English, French

Ural State Pedagogical University
09.1990 - 07.1995

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Elena Chernova