Elena Chau
Summary
Dynamic and results-oriented leader with over 12 years of experience in sales channel management and strategic partnerships. Proficient in implementing effective account planning strategies aligned with sales targets to ensure optimal results. Excited to leverage my expertise in strategic partnership development, team leadership, and data-driven decision-making to contribute to Samsara's mission of transforming physical operations through IoT solutions.
Overview
13
13
years of professional experience
Work History
Manager, Channel Management |Strategic Partnership
Telus Communications
05.2022 - Current
- Leading a team of Account Executives and Marketing Specialists overseeing partnerships with Mid-Large Size Property Management companies across Canada,
- Achieved 30% YoY portfolio growth with over half a million partnered units in 2024.
- Developed a bulk billing program, Revenue Share program for Western Canada and program training playbooks
- Developed partnership program with industry service providers to generate a flow of inbound and outbound lead lists
- Developed a strong culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Implemented innovative marketing campaigns that boosted brand awareness and generated sales leads.
Channel Manager |Residential Strategic Partnership
Telus Communications
01.2018 - 05.2022
- Signed partnerships with property management companies across BC and AB, increasing the partnered portfolio by 290% within 1 year.
- Consistently delivered 130-170% to target month over month.
- Implemented strategic account planning aligned with sales targets, engaging key decision makers
- Collaborated with cross-functional teams to develop marketing materials
- Actively represented the organization at industry associations and events.
Manager, Call Centre | Channel Sales Team
Telus Communications
02.2015 - 02.2018
- Managed and led the Channel Sales Team call center, supporting 18 sales agents.
- Developed sales metrics, training decks, and an onboarding program, reducing agent onboarding time by 50%.
- Mentored agents to improve sales results, efficiency, and overall performance, implementing strategies for cross-selling and up-selling services.
- Worked in collaboration with various channels to create sales opportunities and improve conversion rates
- Increased Mobility sales results over twofold within 2 months
Sales Agent | D2C- Direct To Consumer
Telus Communications
07.2011 - 03.2015
- Consistently exceeded sales targets and performance indicators.
- Managed accounts, resolved client escalations, and led a program launch for Real Estate Agents.
- Generated new leads via referrals and partnered resident managers.
- Developed strong relationships with clients through excellent customer service and regular followups.
Education
Business Administration
Langara College
Vancouver, BCSkills
- Leadership & Team Member Development
- Complex Sales & Performance Management
- Business Development & Marketing
- SFDC, DOMO Reporting
- Strategic Planning
- Cross-functional collaboration
Languages
English
Russian
Hebrew
Timeline
Manager, Channel Management |Strategic Partnership
Telus Communications
05.2022 - Current
Channel Manager |Residential Strategic Partnership
Telus Communications
01.2018 - 05.2022
Manager, Call Centre | Channel Sales Team
Telus Communications
02.2015 - 02.2018
Sales Agent | D2C- Direct To Consumer
Telus Communications
07.2011 - 03.2015
Business Administration
Langara College