Summary
Overview
Work History
Education
Skills
Languages
Awards
Timeline
Generic

Elena Balogova

Surrey,BC

Summary

Passionate about supporting youth, I bring lived experience in foster care and formal training in Wellness Counseling and Education Assistance. I understand the challenges young people face and am committed to providing emotional support, encouragement, and a safe space for growth. While I am gaining hands-on mentorship experience through my upcoming volunteer role with Big Sisters, I have strong communication, active listening, and organizational skills that allow me to support youth effectively. I am eager to contribute my empathy, resilience, and dedication to an organization that values advocacy, inclusivity, and empowerment.

Overview

6
6
years of professional experience

Work History

Volunteer Mentor

Big Sisters of BC Lower Mainland
03.2025 - Current
  • Beginning volunteer mentorship to gain hands-on experience supporting youth
  • Learning how to provide guidance, emotional support, and encouragement to mentees

Sales Clerk

Robinhood Liquor Store
07.2024 - Current
  • Provided friendly and welcoming customer service
  • Assisted customers with questions and product recommendations
  • Helped maintain store organization and cleanliness

Customer Service Representative

Anderson Watts
04.2023 - 07.2023
  • Responded to distributor inquiries
  • Checked stock levels and input inventory
  • Organized and maintained customer-related paperwork

Customer Care

Kito Canada Inc
04.2022 - 12.2022
  • Assisted distributors with customer orders and inquiries
  • Responded to emails, provided quotes, and processed orders efficiently
  • Scheduled deliveries and followed up on client satisfaction

Teacher's Assistant

Christian Academy Society
01.2021 - 12.2021
  • Assisted in creating a supportive and engaging learning environment for children
  • Provided one-on-one support to students, reinforcing lesson content and helping with classroom activities
  • Worked collaboratively with the lead teacher to ensure the smooth operation of the classroom

Customer care

Leons Furniture store
05.2019 - 02.2021
  • Processed payments, refunds, and reserved sale items
  • Handled email inquiries and phone calls regarding orders and deliveries
  • Communicated with other store locations to coordinate stock transfers

Teacher's Assistant

Academics PreKindergarten Westwood
01.2019 - 12.2019
  • Contributed to the development of a nurturing and inclusive classroom environment
  • Supported children during daily activities, including nap time, and helped with transitions between tasks
  • Observed and assisted in managing children's emotional and social interactions, offering guidance under the supervision of the teacher

Education

Wellness Counsellor Diploma -

Rhodes Wellness College
Vancouver
01.2024

Life Skills Coach Certificate -

Rhodes Wellness College
Vancouver
01.2024

Education Assistant Diploma -

Vancouver Career College
Coquitlam
01.2021

High School Diploma -

Pinetree Secondary
Coquitlam
01.2018

Skills

  • Active Listening
  • Emotional Support
  • Child Development
  • Social-Emotional Skills
  • Patience
  • Empathy
  • Administrative
  • Customer Service

Languages

English (Fluent)
Full Professional
Czech (Fluent)
Czech
Native or Bilingual

Awards

  • WHMIS Certification
  • NVCI (Non-Violent Crisis Intervention)
  • POPARD: Introduction to Autism Spectrum Disorder & Applied Behaviour Analysis (Part 1)

Timeline

Volunteer Mentor

Big Sisters of BC Lower Mainland
03.2025 - Current

Sales Clerk

Robinhood Liquor Store
07.2024 - Current

Customer Service Representative

Anderson Watts
04.2023 - 07.2023

Customer Care

Kito Canada Inc
04.2022 - 12.2022

Teacher's Assistant

Christian Academy Society
01.2021 - 12.2021

Customer care

Leons Furniture store
05.2019 - 02.2021

Teacher's Assistant

Academics PreKindergarten Westwood
01.2019 - 12.2019

Wellness Counsellor Diploma -

Rhodes Wellness College

Life Skills Coach Certificate -

Rhodes Wellness College

Education Assistant Diploma -

Vancouver Career College

High School Diploma -

Pinetree Secondary

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Elena Balogova