Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Elena Arevalo

Beaumont

Summary

Dedicated customer service representative with extensive industry experience. Proven ability to establish rapport with clients and maintain high levels of customer satisfaction. Strong team player with a positive attitude and a focus on contributing to company success. Results-oriented with a passion for building relationships and driving business growth.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Relationship Banker

J.P. Morgan Chase
Adelanto
05.2021 - 05.2025
  • Engaged with bankers in meetings aimed at sharing effective relationship-building techniques
  • Identified customer needs through conversations and offered appropriate banking products to meet their requirements.
  • Collaborated with team members to develop innovative solutions for meeting customer needs while maintaining profitability goals set by the bank's senior management.
  • Educated clients about various banking products available at the institution.

Client Relationship Consultant

U.S. Bank
Victorville
02.2018 - 04.2021
  • Facilitated effective use of mobile banking applications for customers.
  • Processed new account openings for checking, savings, and certificates of deposit.
  • Cross-sold bank products such as debit cards, credit cards and overdraft protection plans to existing customers.
  • Researched account discrepancies or errors identified during audits or reviews.

Manager

Metro by T-Mobile
Apple Valley
06.2016 - 01.2018
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted performance reviews for team members.

Education

Associate of Arts - Liberal Arts

Victor Valley College
Victorville, CA
01-2025

Associate of Arts - Paralegal Studies

Victor Valley College
Victorville, CA
01-2025

Skills

  • Customer relationship management
  • Team collaboration
  • Client education
  • Problem solving
  • Effective communication
  • Relationship building and management
  • Employee motivation
  • Conflict resolution
  • Customer service

Accomplishments

  • Phi Theta Kappa Honor Society

Certification

  • Spreadsheet Processor Certificate

Languages

Spanish
Professional

Timeline

Relationship Banker

J.P. Morgan Chase
05.2021 - 05.2025

Client Relationship Consultant

U.S. Bank
02.2018 - 04.2021

Manager

Metro by T-Mobile
06.2016 - 01.2018

Associate of Arts - Liberal Arts

Victor Valley College

Associate of Arts - Paralegal Studies

Victor Valley College

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Elena Arevalo