Elellta Ghebrelul
Halifax,NS
Summary
Dynamic professional with a proven track record in customer service and team collaboration. Excelled in high-pressure environments, demonstrating exceptional communication and multitasking proficiency. Skilled in fostering customer relationships and ensuring efficient team workflows, with a strong focus on achieving positive outcomes and maintaining high service standards.
Overview
3
3
years of professional experience
Work History
Host/Server
Pür & Simple
11.2022 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered cus
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Childcare Provider
Magic Beings Child Care Center
07.2022 - 09.2022
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Developed age-appropriate activities and crafts to engage children.
- Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
Sales Associate
Party City
10.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Election Poll Worker
Elections Canada
09.2021 - 10.2021
- Collaborated effectively with fellow poll workers to guarantee a seamless voting process for all participants.
- Managed time effectively to balance multiple tasks such as checking in voters, answering questions, and maintaining lines in an orderly fashion.
- Provided exceptional customer service, assisting first-time voters with the registration process and guiding them through the steps of casting their ballot successfully.
- Upheld the confidentiality and integrity of the voting process by never disclosing any voter''s personal information or political preferences while working at the polling station.
Education
High School Diploma -
Halifax West High School
Halifax, NS06-2022
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- Team player mentality
- Exceptional communication
Languages
French
Professional Working
Tigrinya
Native or Bilingual
Timeline
Host/Server
Pür & Simple
11.2022 - Current
Childcare Provider
Magic Beings Child Care Center
07.2022 - 09.2022
Sales Associate
Party City
10.2021 - 12.2021
Election Poll Worker
Elections Canada
09.2021 - 10.2021
High School Diploma -
Halifax West High School
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