Elek Vrklan
Carlsbad,CA
Summary
Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace.
Overview
8
8
years of professional experience
Work History
Front End Shift Lead
JIMBO'S NATURALLY
12.2024 - Current
- Trained and mentored new team members, fostering a collaborative work environment. Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty. Completed store opening and closing procedures and balanced tills. Trained new employees and delegated daily tasks and responsibilities. Maintained a clean and organized work environment, ensuring safety standards were met consistently. Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Customer Service Representative
Circle K
05.2024 - 10.2024
- Provided exceptional customer service by addressing customer inquiries, resolving issues, and ensuring a positive shopping experience in a fast-paced retail environment. Operated the cash register, accurately processing sales transactions, including cash, credit, and mobile payments, while maintaining a high level of efficiency and accuracy. Promoted Circle K's loyalty programs and special offers, assisting customers with sign-ups and providing information about current promotions.
Shift Lead
Jersey Mike's
06.2023 - 12.2023
- Supervised and lead a team of sandwich makers and cashiers, ensuring smooth operations during shifts while maintaining high standards of customer service and product quality. Oversaw daily shift operations, including opening and closing duties, cash handling, and ensuring all food safety and cleanliness standards are met. Trained new team members by providing guidance on customer service, food preparation, and operational procedures to ensure consistency and efficiency. Managed inventory levels and assisted with stock replenishment to ensure the store runs smoothly and product availability is maintained. Handled customer inquiries, complaints, and concerns, resolving issues in a timely and professional manner to ensure a positive dining experience.
Finance Research Analyst
Cole Financial Inc
02.2022 - 03.2022
- Learned to read quarterly reports and company financial statements, as well as how to conduct technical analysis. Sat in on client meetings and learned how to tailor financial plans specific to the needs of different clients. Made clients money with stock picks, even on down market days.
Crew Member
Trader Joe's
10.2017 - 01.2021
- Provided exceptional customer service by greeting and assisting customers with product inquiries, offering recommendations, and ensuring a positive shopping experience. Operated cash registers, processed sales transactions accurately, and handled cash, credit, and gift card payments efficiently. Stocked shelves, organized merchandise, and maintained an orderly store layout to ensure products are easily accessible and visually appealing to customers. Assisted with receiving deliveries, checking inventory, and ensuring proper stock rotation to minimize product waste and maintain freshness. Promoted and explained store promotions, loyalty programs, and new product offerings to customers.
Education
Bachelor of Science - Business Administration And Finance
Cal State East Bay
Hayward, CA12.2025
Business Administration -
Wagner College
New York, NY05.2021
Skills
- Microsoft Office Suite (Word, Excel, PowerPoint), experienced in customer relations, effective problem solver, strong communication, time management, teamwork, financial analysis
Timeline
Front End Shift Lead
JIMBO'S NATURALLY
12.2024 - Current
Customer Service Representative
Circle K
05.2024 - 10.2024
Shift Lead
Jersey Mike's
06.2023 - 12.2023
Finance Research Analyst
Cole Financial Inc
02.2022 - 03.2022
Crew Member
Trader Joe's
10.2017 - 01.2021
Bachelor of Science - Business Administration And Finance
Cal State East Bay
Business Administration -
Wagner College
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