Summary
Overview
Work History
Education
Skills
Timeline
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Eleise Christie

Toronto,ON

Summary

Customer-oriented General Manager with 16 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial judgement, offering vision and motivational strength.

Overview

16
16
years of professional experience

Work History

General Manager

Zara
05.2013 - 05.2024
  • Managed budget implementations, employee reviews, training, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Implemented operational strategies and effectively built customer loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.

Store Manager

Call It Spring|Aldo Group
04.2008 - 02.2013
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.

Education

High School Diploma -

Emery Adult Learning Centre
North York, ON
11.2013

Skills

  • Leadership and team building
  • Problem Resolution
  • Operations Management
  • Time Management
  • Effective leader
  • Staff Management
  • Sales expertise
  • Organizational Development
  • Inventory Control
  • Customer Relationship Management
  • Training and coaching
  • Schedule Management

Timeline

General Manager

Zara
05.2013 - 05.2024

Store Manager

Call It Spring|Aldo Group
04.2008 - 02.2013

High School Diploma -

Emery Adult Learning Centre

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Eleise Christie