Eleena Jose
Oakland
Summary
Enthusiastic and self-motivated individual with a solid customer service background, eager to join a friendly, creative, and diverse team to deliver excellent service. Committed to creating outstanding experiences and building positive relationships. Prepared to leverage my skills and expertise to support team and organizational success.
Overview
7
7
years of professional experience
Work History
Visitor Experience Assistant
San Francisco Museum of Modern Arts
09.2023 - Current
- Enhanced visitor experience by providing knowledgeable and engaging guided tours of museum exhibits such as Yayoi Kusama's ''Infinite Love''.
- Supported ongoing conservation efforts by monitoring environmental conditions within gallery spaces for potential risks to artifact stability or longevity.
- Provided valuable input during staff meetings regarding ways to improve museum operations, visitor experience, and outreach initiatives.
- Built personal relationships with guests to promote positive experiences.
- Assisted tour members with luggage, bags and maps while handling other helpful tasks.
Retail Sales Associate
De Young / Legion of Honor Museum
10.2022 - 11.2023
- Operated POS terminals and cash drawer balancing.
- Played a key role in increasing annual membership numbers through targeted marketing campaigns aimed at attracting new supporters.
- Demonstrated adaptability by working various roles as needed including cashiering, stocking shelves, or assisting in the sales floor.
- Assisted in training new employees on company policies, procedures, and point-of-sale systems for efficient onboarding.
- Collaborated with team members to achieve sales targets and consistently exceeded performance goals.
Shop Owner
Eeya Dollz
06.2018 - Current
- Streamlined order processing procedures, resulting in faster shipping times and improved customer satisfaction ratings.
- Analyzed sales data to identify trends and adjust inventory offerings accordingly for maximizing revenue.
- Fulfilled orders accurately while maintaining attention-to-detail in packaging design elements which contributed positively towards branding efforts.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues through proactive communication.
- Participated in local craft fairs and events to broaden brand exposure and attract new customers to the online shop.
- Created unique and trendsetting garments, securing a loyal customer base and positive media coverage.
- Developed and maintained relationships with suppliers, vendors and other industry professionals to stay informed about new developments and resources available.
Education
Art History
San Francisco State University
08.2025
Skills
- Self Motivated
- High Energy
- Pattern making
- Teamwork
- Powerful eye for detail
- Client Relationship Management
- Creative
- Collaboration
- Inventory management
Timeline
Visitor Experience Assistant
San Francisco Museum of Modern Arts
09.2023 - Current
Retail Sales Associate
De Young / Legion of Honor Museum
10.2022 - 11.2023
Shop Owner
Eeya Dollz
06.2018 - Current
Art History
San Francisco State University
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