Eleanor Lapina
Edmonton,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Porter
Covenant Health
Edmonton, Alberta
03.2020 - Current
- Portered dialysis patients form their units to Renal Unit with extreme care.
- Maintain a safe work environment by adhering to all safety protocols.
- Deliver clean laundry and other items of residents in every unit.
- Label clothes and other items owned by the residents.
- Maintain an organized files of residents' contracts for washing and labelling.
- Communicated with Managers/employees when problem arises such as missing clothes, wrong labels, etc.
Clerk III
Covenant Health
Edmonton, Alberta
01.2009 - 04.2016
- Organized and maintained filing systems for confidential documents.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
- Created memos, letters, emails, reports, presentations as requested by management.
- Communicated with customers and employees to answer questions or explain information.
- Supported office clerical functions using word processing and other software, email and office machines.
- Followed confidentiality rules to preserve data quality and reduce potential information compromise.
- Contacted customers regarding account updates and potential problems.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Inventoried and ordered materials, supplies and services.
- Opened, sorted and routed incoming mail and prepared outgoing mail.
Desk Clerk
Covenant Health
Edmonton, Alberta
03.2007 - 01.2009
- Managed incoming calls, responding to inquiries and directing calls to appropriate departments or personnel.
- Greeted guests upon arrival in a friendly and professional manner.
- Provided excellent customer service by addressing inquiries promptly and efficiently.
- Responded to all complaints in a timely fashion to ensure guest satisfaction.
- Performed administrative duties such as filing paperwork, data entry, creating reports .
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered telephones, directed calls and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Delivered messages and ran errands.
Education
Associate of Applied Science - Licensed Practical Nurse
Norquest College
Edmonton, ABSkills
- Customer Service
- Strong Work Ethic
- Problem-Solving
- Punctual and Dependable
- File Maintenance
- Administrative Support
- Correspondence Writing
- Database entry
- Confidentiality
- Scanning and copying
- Verbal and writing communication
- Relationship Building
- Guest Relations
- Front Desk Operations
- Data Entry
- Team building
Languages
English
Professional
Filipino (Tagalog)
Professional
Spanish
Elementary
Affiliations
- Compose poems and gets creative with words
- Love to sing and dance
- Find comfort and peace listening to smooth jazz
Timeline
Porter
Covenant Health
03.2020 - Current
Clerk III
Covenant Health
01.2009 - 04.2016
Desk Clerk
Covenant Health
03.2007 - 01.2009
Associate of Applied Science - Licensed Practical Nurse
Norquest College
Similar Profiles
Lavinia PerreaultLavinia Perreault
Registered Nurse at Covenant HealthRegistered Nurse at Covenant Health
Charles MarshCharles Marsh
RN, Critical Care at Covenant HealthRN, Critical Care at Covenant Health
Shalane MunroShalane Munro
Licenced Practical Nurse at Covenant HealthLicenced Practical Nurse at Covenant Health