Eleanor Escobanez
Summary
Restaurant management professional with solid track record in optimizing restaurant operations and team performance. Known for fostering collaborative work environments and achieving consistent results. Reliable and adaptable, with focus on customer service and operational efficiency.
Overview
24
24
years of professional experience
Work History
Restaurant Supervisor
Tim Hortons
10.2024 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and mentored new staff on customer service protocols and food safety practices.
- Developed staff schedules to align with business needs while ensuring adequate coverage during peak hours.
- Resolved customer complaints effectively, enhancing overall dining experience and loyalty.
Restaurant Manager
Apparel Group
11.2007 - 11.2023
- Streamlined daily operations, enhancing service efficiency and customer satisfaction.
- Developed training programs for staff, improving team performance and retention rates.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Analyzed sales trends to inform menu adjustments and promotional strategies.
Restaurant Manager
Apparel Group
01.2024 - 09.2024
- Streamlined daily operations, enhancing service efficiency and customer satisfaction.
- Developed training programs for staff, improving team performance and retention rates.
- Implemented inventory management systems, reducing waste and optimizing supply chain processes.
- Analyzed sales trends to inform menu adjustments and promotional strategies.
Restaurant Supervisor
Papa John's Pizza Restaurant
11.2005 - 11.2007
- Be knowledgeable of restaurant policies regarding personnel and administer prompt
- Fair and consistent corrective action for any and all violations of company policies, rules and procedures
- Provide advice and suggestions to restaurant manager as needed
- Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment
- Continually strive to develop your department staff in all areas of development
- Understand all policies, procedures, standard, specifications, guidelines, and training programs.
Team Member
Pizza Hut International
01.2003 - 01.2005
- Handle customers concern and complaints with respect and care
Telephone Assistant
Diamond Hotel
02.2002 - 11.2002
- Handle telephone calls, time and charges of the calls, facsimile, messages of the guests, check-in and check-out of the guests.
- Make recommendations genuinely, feel your guest will enjoy
- Perform side work at the start and of the shift as required by service station assignments
- Thank guests for their visits and invite them to return
- Taking orders through phone calls.
Seasonal Sales Representative
Penshoppe
10.2001 - 12.2001
- Act as cashier and assisting customer's needs
- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with company policies.
Education
Basic Training Diploma - Caregiving
Filisian Educational & Social Service
Adliya, Kingdom Of Bahrain10-2023
Bachelor of Science - Hotel and Restaurant Management
Manuel S. Enverga University
06.1999
High School Diploma - undefined
Quezon National High School
03.1997
Skills
- RESTAURANT PROMOTION MANAGEMENT
- SCHEDULE COORDINATION
- CUSTOMER RELATIONSHIP-BUILDING
- INVENTORY MANAGEMENT
- MAINTAIN FOOD SAFETY
- KITCHEN OVERSIGHT
- TRAINING AND DEVELOPMENT
- CONTROL INVENTORY COSTS
Accomplishments
- Attended training for Basic Food safety.
- Attended Global Leadership Conference ( Dubai )
- Attended short-course Basic Baking Class.
- Attended short-course Basic Photography.
LANGUAGES
English Advanced
Tagalog Fluent
HOBBIES
Love to Bake Cakes., Loves photography.
ADDITIONAL INFORMATION
- Birth date : October 19, 1980
- Civil Status : SINGLE
- Citizenship : FILIPINO
Timeline
Restaurant Supervisor
Tim Hortons
10.2024 - Current
Restaurant Manager
Apparel Group
01.2024 - 09.2024
Restaurant Manager
Apparel Group
11.2007 - 11.2023
Restaurant Supervisor
Papa John's Pizza Restaurant
11.2005 - 11.2007
Team Member
Pizza Hut International
01.2003 - 01.2005
Telephone Assistant
Diamond Hotel
02.2002 - 11.2002
Seasonal Sales Representative
Penshoppe
10.2001 - 12.2001
High School Diploma - undefined
Quezon National High School
Basic Training Diploma - Caregiving
Filisian Educational & Social Service
Bachelor of Science - Hotel and Restaurant Management
Manuel S. Enverga University