Eleanor Chen
Coquitlam,BC
Summary
Customer-focused and detail-oriented professional with extensive experience in retail, inventory management, and customer service. Skilled in product organization, visual merchandising, inventory tracking, and cash handling. Known for maintaining a clean and organized workspace, providing excellent service, and adapting quickly to fast-paced environments.
Overview
5
5
years of professional experience
Work History
Sales Associate
H&M
06.2022 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Clerk
7-Eleven
08.2021 - 05.2022
- Assisted customers by answering questions and fulfilling requests.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Assisted customer by locating items, processing payments, and carrying out heavy purchases.
Food Service Assistant
University of Kansas, North College Café
08.2018 - 12.2020
- Performed food preparation, including sandwich making and pizza baking, in a clean and safe manner.
- Operated POS systems to process payments and manage orders efficiently.
- Maintained organization and cleanliness in all work areas, adhering to health standards.
- Multitasked in a fast-paced environment, ensuring excellent customer service during busy hours.
Education
Master of Science - Cybersecurity
New York Institute of Technology, Vancouver
Vancouver, BC12-2024
Bachelor of Science - Mathematics
University of Kansas
Lawrence, Kansas, US12-2020
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
Languages
English
Full Professional
Chinese (Mandarin)
Native or Bilingual
Timeline
Sales Associate
H&M
06.2022 - 06.2023
Store Clerk
7-Eleven
08.2021 - 05.2022
Food Service Assistant
University of Kansas, North College Café
08.2018 - 12.2020
Master of Science - Cybersecurity
New York Institute of Technology, Vancouver
Bachelor of Science - Mathematics
University of Kansas
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