Eleanor Chen
Coquitlam,BC
Summary
Dedicated and versatile team member with hands-on experience in retail, food service, and customer support roles. Proven ability to handle a wide range of tasks, from preparing food and serving customers to operating POS systems and managing inventory. Known for delivering friendly and efficient service, maintaining a clean and organized workspace, and consistently supporting team goals. Quick to adapt, eager to learn, and committed to providing a positive customer experience in fast-paced environments such as retail stores, cafes, and restaurants.
Overview
5
5
years of professional experience
Work History
Sales Associate
H&M
07.2022 - 12.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Store Clerk
7-Eleven
08.2021 - 03.2022
- Managed daily store operations, including stocking shelves, inventory management, cashiering, and cleaning.
- Familiarized with product details to recommend promotions and enhance sales.
- Quickly handled cashier duties and customer requests to ensure a positive shopping experience.
- Assisted in regular inventory counts to maintain stock levels and comply with 7-Eleven standards.
Food Service Assistant
University of Kansas
09.2018 - 12.2020
- Rotated through various responsibilities, including sandwich preparation, pizza baking, food prep, dishwashing, cashiering, and cleaning.
- Provided friendly, efficient service to customers, ensuring smooth operations during peak times.
- Maintained cleanliness and organization in all work areas, adhering to health and safety standards.
- Operated POS system for cashiering, ensuring accurate transactions and end-of-shift reconciliation.
Education
Master of Science - Cybersecurity
New York Institute of Technology, Vancouver
Vancouver, BC12-2024
Bachelor of Science - Mathematics
University of Kansas
Lawrence, Kansas, United States12.2020
Skills
Experienced in providing friendly and efficient customer service, with strong proficiency in operating POS systems, handling transactions, and maintaining accurate cash records Skilled in food preparation and safety, ensuring cleanliness and adherence to health standards Knowledgeable in inventory management, including stocking, organizing, and tracking products to maintain proper levels and visual appeal Known for multitasking and effective time management, capable of prioritizing tasks and staying organized in fast-paced environments A reliable team player who communicates well and contributes positively to a collaborative work environment
Languages
Chinese (Mandarin)
Native or Bilingual
English
Professional Working
Additional Information
My available time is provided on the following page.
Timeline
Sales Associate
H&M
07.2022 - 12.2023
Store Clerk
7-Eleven
08.2021 - 03.2022
Food Service Assistant
University of Kansas
09.2018 - 12.2020
Master of Science - Cybersecurity
New York Institute of Technology, Vancouver
Bachelor of Science - Mathematics
University of Kansas
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