Eleana Acosta
Stockton
Summary
Dynamic and results-driven professional with a strong background in customer service at Jamba. Proven ability to enhance customer satisfaction and drive sales through effective upselling and teamwork. Skilled in mentoring new team members while resolving conflicts and fostering a collaborative environment. Committed to delivering exceptional service and improving team performance.
Overview
6
6
years of professional experience
Work History
Team Member
Jamba
06.2023 - Current
- Assisted customers in selecting menu items, enhancing overall satisfaction and experience.
- Trained new team members on operational procedures and customer service best practices.
- Collaborated with team members to efficiently manage high-volume service periods.
- Engaged in upselling initiatives, contributing to increased sales through product recommendations.
- Learned all required tasks quickly to maximize performance.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
Family Babysitter
Self-employeed
01.2020 - Current
- Assisted and guided children in completing homework and special projects to improve academic performance.
- Organized numerous activities, crafts, puzzles, and outings to keep children entertained and active
- Cared for children of various ages while assisting with feeding, cleaning, and dressing
- Resolved conflicts among children by employing conflict resolution strategies effectively.
Education
Associate of Arts - Psychology
San Joaquin Delta College
Stockton, CA05-2026
High School Diploma -
02
Stockton05-2024
Skills
- Customer service
- Teamwork and collaboration
- Problem-solving
- Leadership qualities
- Training and mentoring
Timeline
Team Member
Jamba
06.2023 - Current
Family Babysitter
Self-employeed
01.2020 - Current
Associate of Arts - Psychology
San Joaquin Delta College
High School Diploma -
02
Emplyee of the Month- April 2024 & October 2024
Recognized twice as Employee of the Month in one year for outstanding performance, teamwork, and commitment to exceptional customer service at Jamba.