Summary
Overview
Work History
Education
Skills
Communication
Leadership
Languages
Timeline
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Eldrid Baguio

100 Mile House

Summary

Dynamic and results-driven Food & Beverage professional with extensive industry experience, demonstrating a strong commitment to excellence and continuous improvement. Proven ability to lead and motivate teams while fostering an engaging environment that inspires staff to reach their highest potential. Expertise in implementing quality assurance programs and enhancing employee development initiatives, along with a keen awareness of emerging trends and innovations in the field. A collaborative team player dedicated to building robust professional relationships and contributing significantly to organizational success throughout the career.

Overview

16
16
years of professional experience

Work History

Food Counter Attendant

TIM HORTONS
05.2024 - Current
  • Adhere to food service and sanitation guidelines and standards.
  • Effectively multitasked within fast-paced environment.
  • Handle customer complaints professionally while maintaining positive attitude towards guests at all times.
  • Prepare and assemble food items and drinks according to recipes and based on customer specifications within specified time limits.
  • Maintain a clean and orderly appearance throughout the kitchen and dining area.
  • Operate cash register to process customer orders accurately and efficiently both in Drive-thru and in front counter section.
  • Perform opening and closing duties such as daily kitchen food preparation and production, cleaning work surfaces and restocking supplies.
  • Stock shelves and merchandise according to company standards.
  • Keep records of product quantities produced and wastages.

Barista F&B In Charge | Retail Sales Associate

OASIS CAFE, ABU DHABI NATIONAL OIL COMPANY
12.2019 - 04.2024
  • Maintained clean and organized workplace, enabling coworkers to locate resources and product.
  • Assisted the grocery retail section in merchandising and during store inventory.
  • Supervised and trained baristas to ensure adherence to company policies and procedures.
  • Provided coaching and feedbacks to staff members regarding performance expectations.
  • Monitored and adjusted inventory levels to minimize waste and ensure availability of popular items.
  • Coordinated with suppliers to ensure timely delivery of fresh coffee beans and other product supplies.
  • Followed health, safety and sanitation guidelines to pass ministry inspections.

Food Counter Attendant/Sales Associate

PAUL BOULANGERIE AND PATISSERIE
02.2016 - 03.2018
  • Handled all sales functions in professional manner, provided prompt and efficient service to achieve maximum sales and customer satisfaction.
  • Cultivated warm relationships with regular customers.
  • Elevated customer satisfaction through follow-up and enthusiastic customer service and decreased customer complaints.
  • Prepared dine in and take away orders.
  • Answered phone calls and questions related to our products and services.
  • Monitored daily sales report and monthly inventories.
  • Processed ship outs and call orders, as well as returns.
  • Prepared customer orders and restocked supplies.
  • Cleaned and reset tables and counters, greeted customer with genuine smile.

Customer Service/Technical Support

QUALFON PHILIPPINES
06.2009 - 02.2016
  • Delivered frontline support to customers via phone calls and email correspondence.
  • Maintained records of customers interactions, transactions, comment and complaints.
  • Assisted customer with product inquiries, billing and payment concerns, reimbursements and others.
  • Processed orders, forms and applications, completed call logs and produced call reports.
  • Identified and escalated priority issues; routed calls to appropriate resource person for further resolution.
  • Provided technical and troubleshooting support to our customer phone service.

Education

BS - Hotel Restaurant and Tourism Management

VISAYAS STATE UNIVERSITY
BAYBAY CITY, LEYTE

Skills

  • Efficient cash handling, proficient with POS system, kitchen support, excellent interpersonal and communication skills, team player, strong leadership skills, service excellence
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Communication

Excellent interpersonal and communication skills, strong focus on building professional relationship has been a beneficial asset throughout my career.

Leadership

Capable and consistent problem-solver skilled at prioritizing and managing projects with proficiency. A leader to who always engage with his team and does things together.

Languages

English
Full Professional
Arabic
Limited Working

Timeline

Food Counter Attendant

TIM HORTONS
05.2024 - Current

Barista F&B In Charge | Retail Sales Associate

OASIS CAFE, ABU DHABI NATIONAL OIL COMPANY
12.2019 - 04.2024

Food Counter Attendant/Sales Associate

PAUL BOULANGERIE AND PATISSERIE
02.2016 - 03.2018

Customer Service/Technical Support

QUALFON PHILIPPINES
06.2009 - 02.2016

BS - Hotel Restaurant and Tourism Management

VISAYAS STATE UNIVERSITY

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Eldrid Baguio