Summary
Overview
Work History
Education
Skills
Languages
Additionalinformation
Projects
Certification
Additional Information
Timeline
Generic

Eldho George

Mississauga,Canada

Summary

Dedicated and detail-oriented professional with experience in customer support and retail management, seeking a role that utilizes strong organizational and problem-solving skills. Proven ability to handle high volumes of customer inquiries, resolve issues efficiently, and manage day-to-day operations across departments. Experienced in sales promotion strategies, inventory management, and team leadership. Adept at multitasking in fast-paced environments while maintaining excellent service standards and driving team performance. Ready to contribute to operational success and customer satisfaction.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Associate Customer Support

Sutherland Global Services
08.2022 - 11.2023
  • Company Overview: Client: Amazon
  • Provided high-level customer support for North American Amazon customers through chat and email, resolving inquiries related to orders, returns, and technical issues
  • Handled a high volume of queries efficiently while maintaining a professional and customer-centric approach
  • Collaborated with internal teams to escalate and resolve complex issues, ensuring timely resolution and customer satisfaction
  • Developed strong problem-solving skills by working in a fast-paced environment and responding to various customer needs
  • Demonstrated flexibility by adapting to frequent changes in processes and handling various assignments efficiently
  • Client: Amazon

Management Trainee Intern

Big Bazaar
09.2021 - 01.2022
  • Assisted in day-to-day operations across various departments, including the bakery section and warehouse
  • Monitored inventory levels and coordinated with the warehouse team to ensure timely stock replenishment
  • Supported senior management in implementing sales strategies to meet monthly targets and increase revenue
  • Provided excellent customer service by resolving in-store customer complaints and addressing inquiries efficiently
  • Collaborated with team members to manage promotions and product displays to enhance customer engagement
  • Assisted in analyzing sales data and preparing reports for management review to identify trends and areas for improvement
  • Participated in employee training sessions and helped onboard new staff to maintain operational efficiency
  • Developed leadership skills by overseeing daily team operations during peak business hours

Education

Project management

Algoma University
11.2023

MBA - Marketing & Operations

KTU University
01.2022

Bachelor of Business Administration -

MG University
01.2021

Skills

  • Team work
  • Ability to work under pressure
  • Multitasking
  • Time management
  • Attention to detail
  • Excellent customer service skills
  • Technical proficiency (MS word, Excel, PowerPoint and Outlook)
  • Problem solving & communication
  • Decision making
  • Customer service
  • Sales
  • Marketing

Languages

English
Full Professional
French
Elementary

Additionalinformation

Eligible to work in Canada, Available for full-time work, including night shifts

Projects

A study on sales promotion with reference to Kitex Limited, 2019 Social media impact on customer satisfaction with reference to salesperson, 2021

Certification

1. Managing Jira Projects: 3 (PMI)

2. Managing Jira Projects: 2 Managing Boards (PMI)

3. Agile Project Management with Jira Cloud: Projects, Boards and Issues (PMI)

Additional Information

  • Eligible to work in Canada
  • Available for full-time work, including night shifts

Timeline

Associate Customer Support

Sutherland Global Services
08.2022 - 11.2023

Management Trainee Intern

Big Bazaar
09.2021 - 01.2022

Project management

Algoma University

MBA - Marketing & Operations

KTU University

Bachelor of Business Administration -

MG University

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Eldho George