ELDA SIGALA
San Diego
Summary
Experience in customer service. Utilizes effective communication and problem-solving skills to meet customer needs.
Reliable and honest professional, dedicated to meeting objectives.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for their reliability and adaptability, with a quick ability to learn and apply new skills.
Hardworking and passionate with strong organizational skills. Ready to help the team achieve company goals. Strong experience leading teams, managing complex projects, and achieving strategic objectives. Known for their collaborative approach and commitment to excellence. Organized and reliable candidate with the ability to manage multiple priorities and a positive attitude. Willing to take on new responsibilities to achieve the team's objectives.
Overview
10
10
years of professional experience
Work History
Bank Teller
pnc bank
06.2022 - 07.2024
- Provided excellent customer service in a high-volume banking environment, including cash handling and account inquiries.
- Greeted customers with professionalism and friendly and courteous demeanor.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Issued cashier’s checks, bank checks, money orders and traveler’s checks.
- Verified customer identification documents for new accounts.
- Collaborated with team members to achieve monthly sales targets and provide exceptional service to customers.
Store Manager
Sbarro’s Pizza
11.2020 - 05.2022
- Managed inventory control, cash control and store opening and closing procedures
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback
- Completed point of sale opening and closing procedures
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
Assistant Store Manager
Call It Spring
11.2019 - 03.2020
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Assisted with training staff on all internal operational functions.
- Assisted in recruiting process, hiring and retaining top talent.
- Provided performance feedback and coaching to employees.
- Organized team meetings, trainings and provided feedback on performance.
Assistant Store Manager
Villa Fresh Italian Kitchen
03.2014 - 03.2020
- Resolved customer complaints efficiently while maintaining excellent customer service.
- Assisted customers with product selection, pricing, payment options and returns and exchanges.
- Managed all customer inquiries and complaints in a professional and timely manner.
- Performed regular audits of merchandise displays and stock levels.
- Assisted in recruiting process, hiring and retaining top talent.
- Created work schedules to maintain top-quality customer service and lower labor costs.
Education
Gastronomico Festen
01.2016
Skills
- Excellent costumer service
- Customer needs assessment
- Intuit QuickBooks
- Positive
- Management Team-Building
- Stronger costumers relations
- Teambuilding and traning
- Bilingual (spanish - english)
- Pactual
LANGUAGES
Spanish
Bilingual
Timeline
Bank Teller
pnc bank
06.2022 - 07.2024
Store Manager
Sbarro’s Pizza
11.2020 - 05.2022
Assistant Store Manager
Call It Spring
11.2019 - 03.2020
Assistant Store Manager
Villa Fresh Italian Kitchen
03.2014 - 03.2020
Gastronomico Festen
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