Elda Shoberg
San Jacinto
Summary
Dynamic retail professional with a proven track record at Theory, excelling in customer service and team motivation. Skilled in store operations and staff training, I enhanced sales through strategic merchandising and resolved customer issues effectively. Committed to fostering a positive shopping experience while maintaining inventory accuracy and operational efficiency.
Overview
15
15
years of professional experience
Work History
Lead Key Holder
Theory
11.2021 - Current
- Provided exceptional customer service by addressing inquiries, resolving issues, and ensuring a positive shopping experience.
- Enhanced store sales by implementing effective merchandising strategies and engaging customers with product knowledge.
- Handled escalated customer concerns with tactful diplomacy, often turning dissatisfied customers into loyal patrons.
- Maintained a clean, organized store environment by implementing regular cleaning schedules and following merchandising guidelines.
Inventory Specialist
Fresh and Easy Distribution Center
01.2018 - 09.2021
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Collaborated with team members to ensure timely completion of daily tasks, increasing overall productivity.
Sales Associate
Calvin Klein
02.2011 - 06.2013
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Sociology
San Jacinto Junior College
San Jacinto, CASkills
- Team motivation
- Store operations
- Staff training and development
- Delegation and supervision
Languages
English
Native or Bilingual
Timeline
Lead Key Holder
Theory
11.2021 - Current
Inventory Specialist
Fresh and Easy Distribution Center
01.2018 - 09.2021
Sales Associate
Calvin Klein
02.2011 - 06.2013
No Degree - Sociology
San Jacinto Junior College
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