Elda Memallaj

• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Took payment information and other pertinent information such as addresses and phone numbers to place orders.
• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Maintained and managed customer files and databases.
• Answering from 30-60 phone calls on daily basis, mostly regarding claims either medical claims or vision claims by giving them the rights answers or help whenever needed .
• Responded to customer requests for products, services, and company information.
• Tracked customer service cases and updated service software with customer information.
• Delivered prompt service to prioritize customer needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Met customer call guidelines for service levels, handle time and productivity.
• Developed and updated databases to handle customer data.

During a training session for about 6 months i had the pleasure of being part of RBC Insurance.

I obtained successfully OTL license .

• Evaluated business and individual customer needs and financial situations to propose individualized policy recommendations.
• Provided quotes and promoted products for building, contents and vehicle insurance.
• Developed and implemented strategies to maximize customer satisfaction.
• Carried out administrative tasks such as handling policy renewals, maintaining records and collecting insurance payments.

• Reviewed files to check for complete and accurate information.
• Scanned and filed forms, reports, correspondence and receipts.
• Preparing reports,invoices,documents related to the registration of the vehicles also documents related to the shipment of the loads inside/outside Canada.
• Filing Qst Tax/Excise tax.
• Contacting different transport companies in order to get the best rates for each pickup and delivery.
• Drafted correspondence and other documents for CEO and department heads in company's voice.
• Negotiated contracts with vendors and suppliers for transport services quote’s office supplies, equipment and automobile products.
• Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.

Managed filing system, entered data and completed other clerical tasks.

• Assisted coworkers and staff members with special tasks on daily basis.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

• Filing
• Preparing payments for the custom
• Assisting the team on finding information,making research .
• Data entry.
• Wrote and submitted reports.

• Greeted incoming customers to provide immediate, friendly and knowledgeable support.
• Scheduled and confirmed appointments based on customer availability.
• Reported complex client issues, questions and needs to management.
• Made frequent calls and visits to build and strengthen client relationships.
• Managed schedules of team of 20 personnel to keep shifts properly staffed.