Elda Dufera
Toronto,ON
Summary
Reliable and motivated second-year Management & International Business (Co-op) student at the University of Toronto with strong experience in customer service, front-facing roles, and team-based environments. Proven ability to create welcoming experiences, communicate effectively, and stay organized in fast-paced settings. Seeking opportunities in customer-focused and wellness-oriented environments such as GoodLife Fitness.
Overview
4
4
years of professional experience
Work History
Host / Event Staff
Amsterdam Brewhouse
Toronto, Ontario
03.2025 - Current
- Serve as a first point of contact for guests, creating a welcoming and positive environment
- Coordinated guest flow, seating, and communication between front-of-house and service staff to ensure smooth operations
- Deliver consistent, high-quality customer service in a fast-paced, high-volume setting
- Cultivated rapport with guests, enhancing overall experience and satisfaction
- Demonstrate reliability, punctuality, and professionalism during all shifts
- Addressed guest concerns calmly and efficiently, maintaining a positive atmosphere
Intern
Dolden Wallace Folick LLP
Toronto, ON
06.2024 - 09.2024
- Assisted paralegals in uploading and organizing case files into the firm’s digital system
- Transferred physical files into an online database for improved accessibility
- Provided administrative support to legal staff and assisted with office operations
Host/Server
La Vegan Ethiopian & Eritrean Vegan Cuisine
Toronto, ON
07.2022 - 09.2023
- Greeted and seated customers, ensuring a welcoming dining experience
- Took orders and ensured timely food delivery
- Managed reservations and front‑of‑house workflow
- Answered phone calls and handled customer inquiries professionally
Education
BBA - Management & International Business (Co‑op)
University of Toronto
Toronto06-2028
Skills
- Member and Guest Experience
- Front Desk / Reception Support
- Customer Service & Sales Support
- Communication and Interpersonal Skills
- Teamwork & Collaboration
- Time Management & Reliability
- Problem Solving
- Organizational Skills
- Apple & Windows Systems
- Microsoft Office (Word, PowerPoint)
Accomplishments
University of Toronto – Beland Honderich Scholarship Award (2024)
Timeline
Host / Event Staff
Amsterdam Brewhouse
03.2025 - Current
Intern
Dolden Wallace Folick LLP
06.2024 - 09.2024
Host/Server
La Vegan Ethiopian & Eritrean Vegan Cuisine
07.2022 - 09.2023
BBA - Management & International Business (Co‑op)
University of Toronto