Summary
Overview
Work History
Education
Languages Writer and Speaker
Timeline
Generic

Elci Paredes

Anaheim

Summary

Professional with comprehensive experience and readiness for role. Known for strong focus on team collaboration and achieving results. Adaptable and reliable, supporting colleagues effectively and responding to changing needs. Skilled in communication, problem-solving, and client relations. Recognized for integrity, determination, and results-driven approach.

Overview

9
9
years of professional experience

Work History

BDC Sale Agent

Tustin Toyota
10.2020 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
  • Increased customer satisfaction with personalized follow-up strategies.
  • Developed referral program that significantly expanded client base.
  • Negotiated favorable terms in client contracts, safeguarding company interests.

Salesperson

Toyota Place
05.2017 - 04.2020
  • Worked to build relationships with customers and built potential for additional sales.
  • Developed relationships with clients for increased loyalty and repeat business.
  • Boosted sales by consistently engaging with customers and addressing their needs effectively.
  • Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Host/Server

Buffalo Wild Wings
05.2016 - 03.2018
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Seated patrons based on guest preferences and seating availability.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Education

High School Diploma -

Western High School
Anaheim, CA

Languages Writer and Speaker

Spanish

Timeline

BDC Sale Agent

Tustin Toyota
10.2020 - Current

Salesperson

Toyota Place
05.2017 - 04.2020

Host/Server

Buffalo Wild Wings
05.2016 - 03.2018

High School Diploma -

Western High School

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Elci Paredes