Summary
Overview
Work History
Education
Skills
Timeline
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Elbin Elias

Ottawa,ON

Summary

Proficient in network troubleshooting, with over a year of practical experience applying key skills. I am committed to professional development, actively pursuing my CCNA certification to broaden my capabilities

Overview

2
2
years of professional experience

Work History

Junior Network Support Specialist

Autoliv
04.2024 - Current
  • Performed the VLAN standardization across the plant for improved efficiency and security to facilitate
  • Monitored and maintained network systems, using Solar Winds and other network monitoring tools
  • Performed Wireless audits to identify blind spots in the network for improved coverage
  • Assisted in the Server Room upgrade for installing the new hardwares following the manufacturing standards.
  • Replaced Network switches and computers according to the company life cycle policy
  • Documented and created work instructions to ensure compliance with industry standards and best practices.
  • Collaborated with cross-functional teams and end-user to deploy system upgrades and resolve technical challenges.


Geek Squad Agent

Best Buy
10.2023 - 12.2023
  • Installed, managed and updated operating systems and supported applications according to the customers need.
  • Kept records of all repairs and fixes for future reference.
  • Enhanced customer satisfaction ratings by efficiently resolving technical, and account issues.
  • Offered repair or service options to help customers make decisions.
  • Built/Repaired/Maintained custom gaming computers.
  • Provided over the phone and email solutions and services to clients.

Education

Diploma - Computer Systems Technician - Networking

Georgian College
Barrie, None
04-2023

Skills

  • LAN and WAN management
  • Network troubleshooting
  • Remote support
  • IP addressing
  • DNS management
  • Switches and routers
  • System administration
  • Active directory
  • Operating systems
  • Cloud Computing

Timeline

Junior Network Support Specialist

Autoliv
04.2024 - Current

Geek Squad Agent

Best Buy
10.2023 - 12.2023

Diploma - Computer Systems Technician - Networking

Georgian College

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Elbin Elias