Elayna Kapitaniuk
Red Deer,Alberta
Summary
Proven to excel in high-pressure environments, I significantly enhanced customer satisfaction and sales at my past positions through expert multitasking and exceptional service.
Skilled in both customer service and efficient cleaning techniques, I bring a track record of reliability, team collaboration, and problem-solving to any role I come across.
Overview
2025
2025
years of professional experience
Work History
Cleaner
Body Basics
- Communicated with staff to address specific cleaning needs and concerns.
- Empty trash bins regularly to prevent overflow and unpleasant odors.
- Ensured hygiene by regularly cleaning and restocking restroom supplies.
- Maintained cleanliness by sweeping, mopping, and dusting all surfaces in assigned areas.
- Removed trash, debris and other waste materials from premises.
- Confirmed all cleaning tools and equipment were stored properly after use.
Server
Tollers Bistro
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Server/Bartender
Taco Loft
06.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Kept up with fast-paced environments, ensuring timely delivery of orders during peak hours.
- Ensured customer satisfaction with detailed attention to special dietary needs and preferences.
- Built rapport with guests to enhance their dining experience and encourage return visits.
- Increased sales by suggesting additional items like desserts and drinks based on customers' orders.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server/Bartender
Vintage Tap House
04.2022 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
Germaine’s Bakery
01.2017 - 01.2021
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
Education
Diploma -
Hunting Hills
Red Deer, AB03.2020
Skills
- Customer service
- Time management
- Team collaboration
- Reliability and punctuality
- Problem-solving
- Efficient cleaning techniques
- Physical stamina
- Quality control
Languages
English
Full Professional
Timeline
Server/Bartender
Taco Loft
06.2024 - Current
Server/Bartender
Vintage Tap House
04.2022 - 01.2023
Sales Associate
Germaine’s Bakery
01.2017 - 01.2021
Cleaner
Body Basics
Server
Tollers Bistro
Diploma -
Hunting Hills
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