Summary
Overview
Work History
Education
Skills
Languages
Certification
TECHNICAL EXPERTISE:
Timeline
AdministrativeAssistant
Elavarasi Elangovan

Elavarasi Elangovan

Montreal,QC

Summary

CRM professional with strong background in customer relationship management, ready to drive impactful results. Proven track record in optimizing customer interactions and implementing efficient CRM solutions. Valued for collaborative approach and adaptability, ensuring high-quality outcomes and team cohesion. Skilled in data analysis and strategic planning.

Overview

19
19
years of professional experience
1
1
Certification

Work History

CRM IT Analyst

Laurentian Bank
01.2018 - 09.2024
  • Experience in MS Dynamics CRM Customer Engagement with knowledge in the Banking and Financial Services domain
  • Good understanding on the capabilities of CRM Sales Service
  • Experience in MS CRM & 3rd party Integration using Middleware Tools / API's(REST ODATA Web API's) /SSIS packages.
  • Experience in data migration
  • Data analysis data mappings data harmonization using OOB and third-party tools
  • Experience in data migration and translation using middleware and Dynamics CRM out-of-the-box data import process
  • Experience in data analysis and validation with CRM dynamics configuration rules
  • Exposure in Workflows Plugins Form Customization and CRM Administration
  • Writing user stories conducting grooming sessions and story walkthroughs
  • Giving demo to the Product Owner and other stakeholders for final sign off Preparation of use case diagrams UMLs Sequence diagrams and Visio flows Authoring User Stories grooming Integration backlog identify dependencies and sequence the work production.
  • Work closely with the team to define the backlog and the sequence of implementation of the backlog Impacts analysis of change requests on the existing business flows
  • Help the POs decide the fitment of those change requests into existing business flows without additional development effort
  • Participate in sprint planning review backlog refinement and story grooming Contribute to the transfer of functional requirements to development and test teams Stay abreast on updates and new releases in CRM technologies and able to educate end-users on CRM functions Perform system integration or user acceptance testing Conduct application-level testing to certify the features

Senior Website Developer

Quebec Tamil Association
01.2017 - 12.2018
  • Developed user-friendly web forms with validation and error handling.
  • Conceived and built optimized landing pages in HTML and CSS for integration and cross-browser compatibility.
  • Collaborated with in-house web designers to create sleek and innovative UI design.
  • Optimized web applications for speed, scalability and security.
  • Developed user-oriented visuals and features using front-end languages to increase site traffic.
  • Completed full redesigns of existing websites to improve navigation, enhance visuals and strengthen search engine rankings.

Software Engineer

ZoomJar Technology
10.2014 - 10.2016
  • Consistently met project deadlines by effectively managing time and prioritizing tasks according to importance.
  • Analyzed proposed technical solutions based on customer requirements.
  • Developed scalable and maintainable code, ensuring long-term stability of the software.
  • Collaborated with management, internal and development partners regarding software application design status and project progress.

IT Analyst

TATA Consultancy Services
11.2010 - 10.2014
  • Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
  • Improved user experience, monitoring feedback and making necessary adjustments to software applications.
  • Troubleshot critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.
  • Developed custom solutions for clients, tailoring technical specifications to meet unique needs.

Programmer

Pipal InfoTech Private Ltd
06.2005 - 12.2010
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
  • Identified opportunities for process improvement, leading to a more efficient development cycle.
  • Enhanced software functionality by identifying and resolving complex coding issues.
  • Designed intuitive user interfaces that enhanced overall product usability and customer satisfaction levels.
  • Developed custom scripts to automate repetitive tasks, freeing up valuable time for other project priorities.
  • Developed custom software solutions for clients, tailored to their specific business needs and operational challenges.

Senior Software Engineer

N Tier Business Solutions Private Ltd,India
01.2008 - 10.2010
  • Developed scalable applications using agile methodologies for timely project delivery.
  • Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
  • Maintained comprehensive documentation of development work, facilitating knowledge sharing among team members.
  • Enhanced software functionality by identifying and resolving complex technical issues.
  • Coordinated with other engineers to evaluate and improve software and hardware interfaces.
  • Estimated work hours and tracked progress using Scrum methodology.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Built databases and table structures for web applications.
  • Designed and developed forward-thinking systems that meet user needs and improve productivity.

Education

Bachelor of Engineering - Computer Science And Engineering

Anjalai Ammal Mahalingam Engineering College, Anna
India
04.2005

Skills

CRM software proficiency

Lead generation techniques

Cross-selling tactics

Campaign Management

Proficient in C#

Problem Resolution

Customer Relationship Management

Teamwork and Collaboration

Decision-Making

Goal Setting

Work Planning and Prioritization

Task Delegation

Documentation And Reporting

Problem-solving abilities

Multitasking

Time Management

Problem-Solving

Positive Attitude

Process Improvement

Attention to Detail

Multitasking Abilities

Reliability

Task Prioritization

Self Motivation

Interpersonal Skills

Analytical Thinking

Operations Management

Languages

English
Native or Bilingual
Tamil
Native or Bilingual
French
Professional Working

Certification

  • Microsoft Certified: Dynamics 365 Fundamentals (CRM)
  • Microsoft® Certified Solutions Associate: Dynamics 365
  • 70-528 - Microsoft .Net Framework 2.0 Web Based- Client Development

TECHNICAL EXPERTISE:

  • CRM : Microsoft Dynamic CRM 4, 2016, and 365, Sales Force, Hubspot
  • Microsoft .NET Framework :ASP.Net, C#.Net, VB.Net, ADO.NET, ASP, .Net MVC,WPF, XML, jQuery
  • Web Development : ASP.NET, MVC, ASP, AJAX, REST API, WCF, Entity Framework, Azure Services, Cloud Services, GIS, CSS, Responsive CSS, HTML, JavaScript, JQuery , AJAX, JSON ,Angular JS, XML, XSLT, WAP, Visual Studio, CMS, eCommerce, SEO, Cross Browser Compatibility
  • Database: SQL Server 2000, 2005, 2008, 2010 Oracle & Teradata
  • Methodologies: SDLC, Agile Waterfall, RAD & Object Model
  • Reporting Tools: SQL Server Reporting Services, Crystal reports
  • Technologies:.Net 2.0/3.5/4.0/4.8, ASP.3.0, Visual Basic 6.0
  • Tools : VS 2005 - 2019, Source Integrity, TFS, VSS, Ajax Control Tool Kit, Visio 2007, , Tera Studio, SQL Assistant, IBM Clearcase, IBM Clear Quest
  • Solutions: DotNetNuke, nopCommerce, Wordpress,Shopify

Timeline

CRM IT Analyst

Laurentian Bank
01.2018 - 09.2024

Senior Website Developer

Quebec Tamil Association
01.2017 - 12.2018

Software Engineer

ZoomJar Technology
10.2014 - 10.2016

IT Analyst

TATA Consultancy Services
11.2010 - 10.2014

Senior Software Engineer

N Tier Business Solutions Private Ltd,India
01.2008 - 10.2010

Programmer

Pipal InfoTech Private Ltd
06.2005 - 12.2010

Bachelor of Engineering - Computer Science And Engineering

Anjalai Ammal Mahalingam Engineering College, Anna

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