Elanthendral Shanmugundaram
North Vancouver,BC
Summary
Enterprising Branch Manager successful in leading every facet of new and ongoing business operations. Strategic thinker and tactical decision-maker with passion for serving customers and exceeding expectations. Creative problem solver skilled at de-escalating situations and driving positive change.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Branch Manager
HDFC BANK LTD
07.2020 - 09.2023
- successful in handling customer complaints.
- long service in customer service industry.
- calm and composed personality with good listening skills.
Branch Manager
City Union Bank Ltd.
11.2010 - 06.2020
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
Management Trainee
Celebrity Fashions Ltd
07.2007 - 05.2008
- Described product to customers and accurately explained details and care of merchandise.
- Mastered industry-specific software tools for efficient data analysis, reporting, and decision-making purposes.
- Collaborated with cross-functional teams to optimize overall business performance and achieve organizational objectives.
Education
Post Baccalaureate in Business Management - Business Administration
Capilano University, Capilano School of Business
North Vancouver, BC01.2026
MBA (Finance) -
NITT, National Institute of Technology-Trichy
04.2010
Bachelor in fashion technology -
NIFT, National Institute of Fashion Technology- Chennai
04.2007
Skills
- Windows XP, vista
- MS Office 2008
- Conflict Resolution
- Sales professional
- Team Building Leadership
- Operational Reporting
Certification Training
- Completed JAIIB from IIBF in 2015
- Certificate on forex operations from Foreign Exchange Dealers Association of India
- Certificate on Credit operations from City Union Bank
- KYC-AML, forex business, General banking training courses from City Union Bank
Present Profile
Student at Capilano University
Place Of Work
Vancouver, British Columbia
Work Experience
13 years 2 months
Linguistic Proficiency
English, Tamil, Hindi, Telugu
Personal Information
Age: 37 yrs
Extracurricular Activities
Reading biographies, science, philosophical and health related publishing. Football game as outdoor activity.
Languages
English
Full Professional
Hindi
Professional Working
Telugu
Professional Working
Tamil
Native or Bilingual
Certification
- Junior Grade in Typewriting with speed 30 words per minute.
- certifications in Banking diploma, foreign exchange and credit operations.
soccer mid fielder
A seasoned soccer midfielder and team captain.
Timeline
Branch Manager
HDFC BANK LTD
07.2020 - 09.2023
Branch Manager
City Union Bank Ltd.
11.2010 - 06.2020
Management Trainee
Celebrity Fashions Ltd
07.2007 - 05.2008
Post Baccalaureate in Business Management - Business Administration
Capilano University, Capilano School of Business
MBA (Finance) -
NITT, National Institute of Technology-Trichy
Bachelor in fashion technology -
NIFT, National Institute of Fashion Technology- Chennai
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