Summary
Overview
Work History
Education
Skills
Languages
Certifications
References
Timeline
Generic

Elanne Viau

North Vancouver,BRITISH COLUMBIA

Summary

People-focused and detail-oriented professional with experience in team leadership, customer experience, and internal communication. Passionate about creating a positive workplace culture and supporting employee development through clear communication and thoughtful engagement strategies.

Overview

6
6
years of professional experience

Work History

Key Lead

SPINCO
Victoria, Canada
03.2024 - Current
  • Led front desk operations, improving client check-in efficiency and enhancing the customer experience.
  • Drove membership sales through personalized client engagement and clear communication.
  • Proficient in point-of-sale and client management systems.
  • Conducted daily bike inspections, maintaining studio safety and minimizing equipment issues.
  • Facilitated the onboarding process for new staff members.

Communications Internship

Habitat Acquisition and Trust
Victoria, Canada
09.2024 - 01.2025
  • Co-developed a communications plan, increasing social media engagement and donor visibility.
  • Created and scheduled social media content to promote conservation efforts.
  • Conducted fieldwork, contributing to hands-on conservation projects.
  • Presented actionable insights to leadership, helping refine strategic priorities.

Guest Concierge

Formula Fig
Remote
03.2024 - 10.2024
  • Delivered high-quality customer service through phone and email inquiries to enhance satisfaction.
  • Resolved customer inquiries within 24 hours, increasing satisfaction and retention.
  • Partnered cross-functionally to resolve client issues and streamline product support.
  • Provided support and guidance to coworkers, promoting a collaborative work environment.
  • Utilized Mindbody, Gorgias, and Slack to streamline guest communication and manage bookings.

Head Leader

North Vancouver Recreation and Culture
North Vancouver, Canada
06.2019 - 09.2023
  • Established and managed summer camp schedules while overseeing budget adherence.
  • Led daily programming for 30+ children, ensuring safety and engagement across diverse activities.
  • Trained and mentored new staff and volunteers to enhance team effectiveness.
  • Acted as primary contact for parents regarding children and camp schedules.
  • Worked cross-departmentally to launch new summer camp initiatives and improve parent communication.
  • Evaluated team performance and provided constructive feedback to improve productivity.

Before School Supervisor

Seedlings Forest School
Victoria, Canada
03.2023 - 06.2023
  • Supervised children before school and safely walked them to class.
  • Developed engaging outdoor activities based on weather conditions.
  • Independently managed daily operations and trained a successor.

Education

Bachelor of Arts - Psychology

University of Victoria
Victoria, BC
04.2025

Minor - Business

University of Victoria
Victoria, BC
04-2025

High School Diploma -

Brockton Preparatory School
North Vancouver, BC
04.2020

Skills

  • Microsoft Excel
  • Mariana Tek
  • Microsoft Office
  • Slack
  • Mindbody
  • Gorgias
  • Canva
  • Google Drive

Languages

  • French
  • English

Certifications

CPR-C & First Aid Certified,

Serving It Right Certification

High Five Training (Child Development)

References

References available upon request.

Timeline

Communications Internship

Habitat Acquisition and Trust
09.2024 - 01.2025

Key Lead

SPINCO
03.2024 - Current

Guest Concierge

Formula Fig
03.2024 - 10.2024

Before School Supervisor

Seedlings Forest School
03.2023 - 06.2023

Head Leader

North Vancouver Recreation and Culture
06.2019 - 09.2023

Bachelor of Arts - Psychology

University of Victoria

Minor - Business

University of Victoria

High School Diploma -

Brockton Preparatory School

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Elanne Viau