Elanna Grimes

• Receive and directed telephone inquiries in a professional, courteous manner
• Register and demit current/future students
• OSR
• Advanced skills in various software applications such as Microsoft Word, Excel, JDE Purchasing
• ATE, PowerSchool, SharePoint, Google drive and Outlook
• Familiar with School Cash Online Catalogue – Set up all school lunch vendors
• Competent in SCSTC website
• Supported newcomer families to the Simcoe County District School Board
• Completed monthly Student Attendance audits
• Organized virtual events for staff and Student Parents/Guardians

• Plan, organize and administer COVID-19 tests on staff and essential visitors as required by Public Health

• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Answering phones, emails and all inquires
• Greeted all patients and staff into the office
• Responsible for scheduling and checking all patients in and out
• Tracker, Dentrix knowledge/ EDI
• Called insurance companies for insurance breakdowns/ AR
• Ensuring that all patients understand treatment and finances
• Ensure that workplace safety rules are enforced (clean and organized work areas)
• Deal with member complaints in a professional manner

• Responsible for publishing 24-page monthly editions of snap Newspaper
• Initiate and cultivate positive relationships with clients via face-to-face, telephone, and email
• Identify and source new prospects using resources such as networking, business listings
• Distribute and maintain papers for all locations and maintain stock throughout the month
• Edit and proof the paper monthly
• Proof and consult with the production designer and clients for advertisement quality
• Negotiate and maintain locations for distribution racks
• Provide photography for community events and complete text for the paper
• Maintain advertising documents and contracts for new and renewed clients
• Closing sales and finalizing payment terms and conditions

• Strong people skills, outgoing and cheerful outlook always
• Drove sales at the club level by giving all associates daily goals
• Promote and execute monthly marketing strategies within the club
• Supervise 15-20 staff members
• Develop, train, and coach Customer Service Representatives, Member Ambassadors
• Enforce best practices to ensure that members are happy with our services
• Ensure that workplace safety rules enforced (clean and organized work areas)
• Responsible for monthly staff scheduling
• Responsible for planning and executing member retention activities
• Assisting in payroll, hiring and overall customer satisfaction
• Direct calls and respond to inquiries
• Deal with member complaints in a professional manner
• Manage orders and keep track of Pro Shop inventory
• Assist in running daily sales meetings and monthly staff meetings
• Accomplishments
• Planned and executed successful public fundraisers that resulted in media coverage and community involvement in South Simcoe
• Hired and trained over thirty-five employees in leadership courses at GoodLife Fitness
• Helped in coordinated several formals and fundraisers through previous job positions
• Successfully developed and implemented social media pages for clients.