Summary
Overview
Work History
Education
Skills
References
Websites
Timeline
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ELANA LEVITAN

Victoria,B.C

Summary

Highly motivated, detail-oriented professional that thrives on being challenged and learning new things. Recognized for exemplary customer service and team collaboration. Experienced team leader cultivating an inclusive and respectful learning and working environment. Organized decision-maker and strategic planner with top-notch interpersonal and communication skills. Broad experience includes staff management, scheduling, inventory, wine and food sales specialist.

Overview

12
12
years of professional experience

Work History

General Manager, Sommelier and Bar Director

Town / CITIZEN
Ottawa, ON
04.2014 - 10.2023
  • Managed all aspects of daily business operations including staffing, scheduling, inventory control, customer service and sales.
  • Established relationships and maintained excellent communication skills to cultivate and strengthen lasting supplier relationships with 35+ agencies, breweries and wineries.
  • Curated and monitored inventory levels and placed new orders for merchandise to keep supply well-stocked and carry unique inventory.
  • As a way to maximize profits and move inventory during the pandemic, I developed an online store along with a bottle shop in the restaurant.
  • Independently oversaw and leaded a team in a multifaceted, fast paced, high stress work environment.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Ensured compliance with local health department regulations regarding food safety standards and COVID protocols.
  • Recruited, interviewed and hired qualified staff for open positions. Trained employees on duties, policies and procedures.
  • Created a positive work environment and established and maintained effective communication with staff members to ensure a friendly and efficient work space.
  • Built and maintained loyal, long-term customer relationships.
  • Managed our social media platforms creating playful and engaging content.
  • Worked developing a new reservation platform with RESY and DINR.

Bartender & Server

Union Local 613
Ottawa, ON
04.2012 - 04.2014
  • Developed and created original cocktails for our seasonal changing menus.
  • Responsible for all cocktail mise en place before service.
  • Ensured proper sanitation and organization of bar area, glassware, utensils, and equipment.
  • Monitored customer drink levels and suggested additional drink purchases at appropriate times to boost sales.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Server

Von's Bistro
Ottawa, ON
  • Gained extensive product knowledge with different wines, spirits and food terminology for brunch, lunch and dinner services.
  • Held keys and was responsible for opening and closing duties.
  • Handled cash and balanced the house at the end of service.

Banquet Server

Canadian National Arts Centre and National Gallery of Canada
Ottawa, ON
  • Performed set-up, meal and coffee service, clearing and clean-up duties of a banquet function
  • Learned proper food and wine serving etiquette and acquired a level of professionalism and efficiency working with a team.
  • Set up stations for serving meals according to established guidelines.
  • Carried appetizer and drink trays around events and maneuvered around guests and furniture without spilling.

Weekend Manager, Server

Carmellos Italian Restaurant
Ottawa, ON
  • High volume, fast paced service with 40 seat sections.
  • Performed all aspects of service including bartending, serving, bussing and hosting.
  • Organized events and large group specialty menus.

Farm Hand Volunteer

Juniper Farm
Wakefield, QC
  • Responsibilities included sowing, weeding, and harvesting crops, sorting and packing vegetables and anything else to help with the 60 cultivatable acres.

Server

Fratelli
Ottawa, ON

Server

Fresco Bistro Italiano
Ottawa, ON

Education

WSG (Wine Scholar Guild) Portuguese Wine Scholar - Wine

IWEG
Toronto, ON
04-2022

WSG Italian Wine Scholar Unit 1 - Wine

IWEG & Algonquin College
Ottawa
03-2019

WSET (Wine Spirit Education Trust) Level II Certified - Wine

Vendage Institute
Ottawa, ON
01.2012

Professional Training Program in Physical Theatre - Theatre

Dell' Arte International
Blue Lake, California
06-2011

City of Ottawa general health and safety program -

01.2008

Bachelor of Arts - Theatre

Brock University
St. Catharines, ON
05-2007

University Exchange Program - Theatre

UNC- Greensboro
Greensboro, NC, USA
05-2006

Skills

  • Staff Supervision and Training
  • Client Relations
  • Facility & Team Management
  • Relationship Building
  • Interpersonal Skills
  • Team Player
  • Motivational Leader
  • Operations Oversight
  • Schedule Management
  • Vendor Sourcing & Partnerships
  • Purchasing & Sales
  • Communication Skills
  • POS Start-Up
  • Advertising and Marketing

References

References available upon request.

Timeline

General Manager, Sommelier and Bar Director

Town / CITIZEN
04.2014 - 10.2023

Bartender & Server

Union Local 613
04.2012 - 04.2014

Server

Von's Bistro

Banquet Server

Canadian National Arts Centre and National Gallery of Canada

Weekend Manager, Server

Carmellos Italian Restaurant

Farm Hand Volunteer

Juniper Farm

Server

Fratelli

Server

Fresco Bistro Italiano

WSG (Wine Scholar Guild) Portuguese Wine Scholar - Wine

IWEG

WSG Italian Wine Scholar Unit 1 - Wine

IWEG & Algonquin College

WSET (Wine Spirit Education Trust) Level II Certified - Wine

Vendage Institute

Professional Training Program in Physical Theatre - Theatre

Dell' Arte International

City of Ottawa general health and safety program -

Bachelor of Arts - Theatre

Brock University

University Exchange Program - Theatre

UNC- Greensboro

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ELANA LEVITAN