Elaiza Basabica
Calgary,AB
Summary
Diligent customer service leader skilled at turning dissatisfied customers into loyal business advocates through skilled care and attention to needs. Offering expertise in sales, administration and team leadership focused on strengthening customer ties while maintaining quality, compliance and service standards. Technologically-savvy and forward-thinking. Passionate about continuous learning and professional development.
Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Administrative Assistant
3 Marias Corporation
07.2022 - 04.2025
- Answered questions from customers regarding products and services offered by the company.
- Scheduled appointments between clients and customers and internal staff members.
- Managed office supplies inventory and placed orders when necessary.
- Responded to customer issues to provide immediate resolution and improve retention.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Produced high-quality spreadsheets, documents and presentations for customer-facing and internal needs.
- Received, sent and edited emails through Microsoft Outlook.
- Provided technical guidance and recommendations on the selection of Microsoft products to meet business needs effectively.
Guest Experience Leader
Mc Donalds
05.2018 - 03.2025
- Consistently delivered exceptional customer service by warmly greeting and efficiently serving guests, fostering loyalty and encouraging return visits
- Demonstrated strong work ethic by consistently meeting productivity goals, taking on additional tasks, and supporting team needs
- Proactively addressed and resolved customer complaints, prioritized tasks to ensure smooth store operations, and maintained cleanliness in preparation areas by performing various cleaning tasks
- Proficiently processed customer payments through multiple methods, ensuring accuracy and providing excellent service
- Provided assistance to customers with questions or concerns about their visit.
- Maintained the cleanliness of the facility and ensured safety regulations were followed at all times.
- Developed and implemented strategies to enhance customer satisfaction and loyalty.
- Ensured guests had an enjoyable experience by providing exceptional customer service.
Administrative Assistant- Intern
The Richmond Foodbank Society
06.2022 - 07.2022
- I excel in organizing student requirements on Google Drive, managing essential documents such as forms, identification cards, and diplomas with meticulous attention to detail
- Additionally, my proficiency extends to sending effective and timely emails to students, including welcome messages, follow-ups on program requirements, and addressing student inquiries
- Furthermore, I demonstrate efficiency in data management by completing detailed Excel sheets with student information and handling document printing and scanning tasks with precision
- Successfully executed the transfer of organizational account ownership to another user, ensuring a seamless transition
- Developed a comprehensive step-by-step plan for the installation of new software, efficient sorting, and addition of records
- Proficiently set up Microsoft 365 software and delivered a concise user guide to empower staff with practical insights for the continued utilization of the software suite
- Handled confidential documents in an organized fashion according to established protocol.
- Facilitated communication between different departments within the organization.
Education
Administrative Information Management - Business Administration And Management
Southern Alberta Institute of Technology
Calgary, AB10-2022
Skills
- Analytical Problem-Solving
- Organizational Data Skills
- Communication Skills
- Attention to Detail
- Adaptability
- Administrative support
- Computer proficiency
- Professional telephone demeanor
- Customer service
Languages
English
Full Professional
Tagalog
Native/ Bilingual
Certification
- Microsoft Office Specialist - Microsoft PowerPoint 2019
- Microsoft Office Specialist - Microsoft Word 2019
- Microsoft Office Expert - Microsoft Excel 2019
- Microsoft Office Expert - Microsoft Access 2019
- Critical Thinking Excel Introductory 2019 - Administrative Information Management
- Social Media Marketing - HubSpot Academy
Timeline
Administrative Assistant
3 Marias Corporation
07.2022 - 04.2025
Administrative Assistant- Intern
The Richmond Foodbank Society
06.2022 - 07.2022
Guest Experience Leader
Mc Donalds
05.2018 - 03.2025
Administrative Information Management - Business Administration And Management
Southern Alberta Institute of Technology
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