LILIBETH B. VICENTE
Scarborough,Canada
Summary
To grow as a leader in vendor management, optimizing processes and building strong partnerships.
Dedicated professional with expertise in claims management and customer care, committed to delivering results and driving success.
Overview
10
10
years of professional experience
Work History
Customer Care Officer
TD Insurance
10.2023 - Current
- Managed escalated cases and resolved complex customer issues with a focus on satisfaction and retention
- Organized team meetings to identify challenges, share best practices, and monitor progress
- Built and maintained strong client relationships, ensuring loyalty and trust in TD Insurance services
- Partnered with management to enhance customer experience strategies
Auto Claims Advisor
TD Insurance
12.2017 - 09.2023
- Oversaw the entire claims lifecycle, including coverage assessment and settlement negotiations
- Collaborated with repair vendors, rental companies, and legal representatives to expedite claim resolutions
- Maintained adherence to regulatory requirements while managing high volumes of claims efficiently
- Analyzed data to identify trends and provided recommendations for operational improvements
Office Administrative Clerk
TD Insurance
07.2015 - 12.2017
- Processed and reviewed invoices, payments, and correspondence to ensure accuracy and compliance
- Coordinated vendor communications and documented updates in internal systems
- Compiled and organized data for reporting and maintained comprehensive documentation for audits
Education
CGA EQUIVALENCIES -
George Brown College
Toronto, ON01.2012
BACHELOR OF SCIENCE: ACCOUNTANCY -
Central Luzon State University
Nueva Ecija, Philippines01.1995
Skills
- Relationship Management
- Strategic Thinking
- Analytical Skills
- Customer Experience
- Vendor Management
- Problem-Solving
- Team Leadership
- Communication
- Technical Proficiency
Accomplishments
- 2024 FanMail Annual Winner
- 2022 and 2017 All Stars Winner
- Licensed Insurance Advisor
- First Aid and CPR Certificate
- H&R Block- Tax 1 Certificate
- FSCO License
Careeraspiration
To grow as a leader in vendor management, optimizing processes and building strong partnerships.
Timeline
Customer Care Officer
TD Insurance
10.2023 - Current
Auto Claims Advisor
TD Insurance
12.2017 - 09.2023
Office Administrative Clerk
TD Insurance
07.2015 - 12.2017
BACHELOR OF SCIENCE: ACCOUNTANCY -
Central Luzon State University
CGA EQUIVALENCIES -
George Brown College