ELAINE TAM
Office Administrator
Oakville,Canada
Summary
An enthusiastic and motivated professional with experience over 25+ years working within administration, sales, operations management and customer service focused roles for multi-national companies as well as academic institutions. Skilled in undertaking a breadth of tasks and delivering to the highest standard, whilst exhibiting professionalism at all times. Well versed in working in challenging environments, leading teams as well as projects and delivering an exceptional level of service to meet all required targets / KPIs.
Overview
30
30
years of professional experience
Work History
International Payroll Administrator
FatFace Canada Corporation
01.2025 - 09.2025
- Verified employee work hours and used ADP Workforce Now to complete weekly and bi-weekly pay runs for over 200 employees in US & Canada teams, as well as the monthly Irish & Channel Island pay runs.
- Processed employee expense reports on SAP Concur, assuring timely reimbursement bi-weekly.
- Resolved employee payroll inquiries by providing clear explanations and timely resolutions.
- Communicated with internal and external parties to ensure compliance with Canadian and US labor laws and tax regulations, minimizing legal risks.
International Payroll Administrator
FatFace Ltd
07.2023 - 01.2025
HR Administrator
FatFace Ltd
12.2022 - 07.2023
- Entered and verified employee data, ensuring accuracy and timely processing of over 400 new profiles during a high-volume month to meet onboarding deadlines.
- Handled 30+ employee inquiries daily within 24-hour turnaround to maintain high levels of employee satisfaction.
- Generated letters of employment and references for employees, supporting various personal and professional needs including job applications, housing rentals, mortgage applications, and airport access.
Data Entry Clerk
Davies Group Ltd
10.2022 - 12.2022
- Performed data cleansing and migration of 1,000+ claims files from legacy system to a new application, completing the project on time.
Admissions Assistant / Programme Manager
The University of Chicago Booth School of Business
08.2019 - 03.2022
- Undertook a breadth of admissions responsibilities which included following up with 300+ Executive MBA applicants to obtain pending documents and assisting admitted students on enrolment processes.
- Managed various university events, such as arranging transportation / accommodation for staff, providing on-site support, following up with event registrants appropriately, and assisting team members with scheduling meetings with prospective students.
- Performed general administrative activities, including but not limited to answering phone calls and taking detailed messages, responding to general enquiries emails, preparing data and reports, tracking and monitoring team budgets / expenses, arranging courier deliveries, and undertaking procurement of goods and services.
Programme Manager
Ednovators Ltd / Good Lab Foundation Ltd
07.2016 - 05.2019
- Led 'Ednovation Fest' which was a pioneer showcase of local and global innovations in education, funded by The Hong Kong Jockey Club Charities Trust.
- Organized year-round events like seminars and panel discussions led by local and overseas scholars as well as social and education pioneers, with the focus of accelerating educational innovation.
- Managed the annual flagship event, liaised with internal and external stakeholders to elicit requirements and discuss / plan events and activities, implemented effective plans and carefully monitored critical paths.
- Coordinated a 2-day event in 2018 which involved 30 groups to conduct 100 sessions in the form of panel discussions, as well as workshops and booths.
- Held responsibility for all administration work, which consisted of budget management, progress and financial updates to the funder, website updates and database management.
EARLIER CAREER SUMMARY
- Private Tutor – Freelance Aug 2015 – Jul 2016
- Higher Education Services and Administration Officer – Institute of International Education Apr 2014 – Aug 2015
- Operations Manager – The Shaw Prize Foundation Ltd Mar 2011 – Feb 2014
- Customer Care Manager / Customer Service Manager – L’Oreal Hong Kong Ltd Jan 2009 – May 2010
- Assistant Customer Service Manager – L’Oreal Hong Kong Ltd Dec 2007 – Dec 2008
- Senior Customer Service Officer – Triumph International Overseas Ltd Feb 2003 – Dec 2007
- Logistics Executive – Nestle Hong Kong Ltd Jul 2002 – Feb 2003
- Customer Service Executive – Nestle Hong Kong Ltd Jan 2001 – Jun 2002
- Sales Administrator – Nestle Hong Kong Ltd Nov 1998 – Dec 2000
- Various Roles 1995 – 1998
Skills
- Office Administration
- Data management and analysis
- Well organized with time management capability to prioritize tasks and work independently
- Attention to detail
- Accuracy and efficiency
- Microsoft Office Suite (Outlook, Excel, and Word)
- Strong written and verbal communication skills
Languages
English
Full Professional
Cantonese
Native or Bilingual
Mandarin
Limited Working
Education
BSc in Mathematics And Statistics -
Western University
Ontario Secondary School Diploma -
Trinity College School
Timeline
International Payroll Administrator
FatFace Canada Corporation
01.2025 - 09.2025
International Payroll Administrator
FatFace Ltd
07.2023 - 01.2025
HR Administrator
FatFace Ltd
12.2022 - 07.2023
Data Entry Clerk
Davies Group Ltd
10.2022 - 12.2022
Admissions Assistant / Programme Manager
The University of Chicago Booth School of Business
08.2019 - 03.2022
Programme Manager
Ednovators Ltd / Good Lab Foundation Ltd
07.2016 - 05.2019
BSc in Mathematics And Statistics -
Western University
Ontario Secondary School Diploma -
Trinity College School
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Similar Profiles
Kelly KeepingKelly Keeping
Team Lead at FatFace CanadaTeam Lead at FatFace Canada
KANCHAN SHARMAKANCHAN SHARMA
Retail Spot Specialist at Western Canada Lottery Corporation, Western Canada Lottery CorporationRetail Spot Specialist at Western Canada Lottery Corporation, Western Canada Lottery Corporation
Sara JukesSara Jukes
Sales assistant at FatFaceSales assistant at FatFace
Leila SafieddineLeila Safieddine
Food Runner at Pipes and Taps PubFood Runner at Pipes and Taps Pub
Rayan KhanRayan Khan
Enterprise Risk Consultant Intern at Ernst & Young LLPEnterprise Risk Consultant Intern at Ernst & Young LLP