Elaine Thompson
Barrie,ON
Summary
A fulltime position focusing on Customer Service/Client Relations/Administrative Duties Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
15
15
years of professional experience
Work History
Customer Service/ Office Administration
BG Glass Technologies
09.2018 - Current
- Order Entry, Dealing with a high volume of consumer calls, Administrative duties, filing, data entry, Maintaining organization and order in a fast pasted environment, Invoicing, billing, and processing payments, Creating POs to order products from outside sources
- Assisted coworkers with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Service Manager
Pioneer Family Pools Barrie
10.2015 - 09.2018
- Organizing and overseeing the scheduling of all service calls, Ensuring a high level of customer service is maintained, Determining and submitting warranty claims to the manufacture, Easing escalating consumer and customer issues, Maintaining organization in a high stress and fast pasted environment, Administrative duties, filing, tracking weekly sales, data entry, Invoicing, billing, and processing payments on customer accounts
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members
Customer Service Supervisor
Zodiac Pool Systems Canada
08.2009 - 10.2015
- Processing and investigating warranty claims for Canadian customers and consumers, Overseeing inside sales, tech support and customer service for the Canadian office, Maintaining relationships between key customers and outside technicians, Dealing with escalating consumer and customer issues, Administrative duties filing, billing, data entry, Troubleshooting several products and organizing service schools, arranging, and planning, Service calls, Maintaining organization and order in a fast pasted environment
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
Shipping Coordinator (1 Year contract)
Hayward Pool Products Canada
07.2008 - 08.2009
- Scheduling all in bound and out bound shipments, Order entry for 'no charge' and special orders, Invoicing all outbound shipments, Auditing incoming and outgoing product, Preparing all documents for shipping, Assisting customers with orders and cleaner/parts repairs/warranty submission
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
Education
Correctional Service Worker -
Canadore College
North Bay, ONOntario Secondary School Diploma -
Fort William Collegiate Institute
Thunder Bay, ONSkills
- Calm Under Pressure
- Research
- Customer Service
- Teamwork and Collaboration
- Superb customer service skills
Highlights Of Qualifications
- 10 years supervisory and managerial experience
- 5 Years Logistics
- Skilled in working independently and as an enthusiastic team player.
- Knowledge of multiple computer programs: BAAN, JD Edwards, Oracle, SAP; Navision & Optima
- 20 years Administrative experience
- 10 years Scheduling team members
References
Available Upon Request
Timeline
Customer Service/ Office Administration
BG Glass Technologies
09.2018 - Current
Service Manager
Pioneer Family Pools Barrie
10.2015 - 09.2018
Customer Service Supervisor
Zodiac Pool Systems Canada
08.2009 - 10.2015
Shipping Coordinator (1 Year contract)
Hayward Pool Products Canada
07.2008 - 08.2009
Correctional Service Worker -
Canadore College
Ontario Secondary School Diploma -
Fort William Collegiate Institute
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