Elaine Smith
Kelowna,BC
Summary
Compassionate Massage with sincere and warm approach to massage. Contributes to supportive team environment to advance massage skills and education. Dedicated to promoting health, healing and well-being through therapeutic massage remedies.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Guest Services Associate
Securiguard
11.2023 - Current
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
- Interacted with customer service team to deliver consistent, exceptional service to all guests.
- Resolved guest complaints with professionalism, resulting in improved customer relations and repeat business.
- Worked closely with guests, some VIP, or celebrity, with high degree of respect for privacy.
- Maintained high level of professionalism and discretion when dealing with guests.
- Assisted guests with special requests to ensure a memorable stay and exceptional service.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Utilized problem-solving skills when faced with unexpected situations; provided effective solutions that upheld the venue's reputation.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Contributed towards maintaining safety protocols within the property by reporting any suspicious activity or security concerns.
- Developed rapport with guests by engaging in friendly conversations without compromising professionalism.
Student Massage Therapist
Okanagan Valley College of Massage Therapy
06.2024 - 10.2024
- Reduced or eliminated muscular stress and tightness through Swedish massage, implementing variety of stroke lengths, rhythms, and intensities to optimize relaxation.
- Used hydrotherapy in massage sessions, maximizing stress relief, and relaxation effect.
- Established trust with clients through consistent professionalism, confidentiality, and ethical conduct during sessions.
- Booked appointments, answered phones, greeted clients, handled payments, and did laundry.
- Increased client satisfaction by providing exceptional service and maintaining a clean, comfortable environment.
- Maintained accurate records of client progress, ensuring effective ongoing treatment plans were developed and implemented.
- Adhered to professional standards of practice and ethics for massage therapy.
Educator
Lululemon
10.2019 - 01.2020
- Participated in special store events, such as seasonal sales or launch parties, to attract new customers and boost overall revenue.
- Cleaned, closed, and secured store at end of shift.
- Participated in ongoing training sessions to stay current on fashion trends, brand offerings, and new product features.
- Handled customer inquiries and concerns professionally, providing prompt resolutions to ensure continued patronage.
- Collaborated with team members to achieve monthly sales targets and maintain high levels of performance.
- Used point-of-sale systems to process payments and check inventory levels.
- Assisted with visual merchandising efforts, creating cohesive and visually appealing displays that showcased current trends and inventory highlights.
- Increased customer satisfaction by providing exceptional service and assistance with clothing selections.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Managed fitting rooms efficiently by organizing garments according to size, style, and color while providing personalized assistance to customers as needed.
- Greeted customers, identified needs and provided product advice.
Education
Diploma - Registered Massage Therapy
Okanagan Valley College of Massage Therapy
Vernon, BC11-2025
Skills
- Time Management
- Swedish Massage
- Anatomy knowledge
- Sports Massage
- Myofascial Release
- Hydrotherapy Techniques
- Therapeutic touch
- Listening Skills
- Issue Resolution
- Cross-selling abilities
- Problem-solving skills
- Professional Appearance
Languages
English
Native or Bilingual
French
Limited Working
Affiliations
- Student member of RMTBC
Certification
- First Aid, CPR, and AED Certification
Timeline
Student Massage Therapist
Okanagan Valley College of Massage Therapy
06.2024 - 10.2024
Guest Services Associate
Securiguard
11.2023 - Current
Educator
Lululemon
10.2019 - 01.2020
Diploma - Registered Massage Therapy
Okanagan Valley College of Massage Therapy