Summary
Overview
Work History
Education
Skills
Timeline
Generic

Elaine Mullins Nyffenegger

Creston,NL

Summary

Dynamic Housekeeper with a proven track record at City Hotels, enhancing guest satisfaction through exceptional cleaning standards and effective staff training. Skilled in cleaning techniques and guest relations, I consistently resolved complaints and improved service quality. I Believe I am the right person for This job as I am friendly by still can get a point across, I respect my co workers and have helped many times in one situation or another, I am a very detailed oriented person . when I walk into a really dirty room, clean it and ready to leave, look back and all I see is a perfect room shiny bathroom it gives me the feeling of accomplishment each and every time. This is what I will strive to have each and every room to look like under my supervision. When I am finished my rooms I always see if there is someone a little behind and assist them if not required i will check on other rooms such as fitness room, guest laundry ,etc.

Overview

4
4
years of professional experience

Work History

Housekeeping Supervisor

City Hotels
08.2021 - Current
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Managed laundry sorting, washing, drying, and ironing.

Simcoe Tree Service

Myself
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.

Education

Pearce Regional
Salt Pond Burin

Georgian Bay College
Barrie Ontario

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service
  • Training and mentoring
  • Staff scheduling
  • Cleaning techniques
  • Cleaning bathrooms
  • Vacuuming and sweeping
  • Cleaning practices
  • Workload prioritization
  • Sorting and washing laundry
  • Dusting furniture
  • Housekeeping
  • Laundry operations

Timeline

Housekeeping Supervisor

City Hotels
08.2021 - Current

Simcoe Tree Service

Myself

Pearce Regional

Georgian Bay College
Elaine Mullins Nyffenegger