Elaine Lee
Coquitlam,BC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
9
9
years of professional experience
Work History
Cashier and Server
Sushi bros
01.2019 - 06.2019
- Friendly hosting, arranging reservations, fast and satisfied service.
- Worked flexible schedule and extra shifts to meet business needs.
- Collected and authorized payments of guests.
Server
Black rice Izakaya
05.2019 - 08.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Server
Ebisu on Robson
10.2019 - 03.2021
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Increased sales significantly by upselling higher-end products to customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Manager
Tokyo in April
05.2020 - 11.2020
- Accomplished multiple tasks within established timeframes.
- Onboarded new employees with training and new hire documentation.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Teacher
JEI Learning center
11.2019 - 11.2020
- Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Graded and evaluated student assignments, papers and course work.
- Supported student teachers by mentoring on classroom management, lesson planning and activity organization.
Server
Sushi S
08.2021 - 03.2022
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
Office Administrator
Aura healing medical clinic
07.2022 - 12.2022
- Interacted with customers by phone, email or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Coordinated communications, financial processing, registration, recordkeeping and other administrative functions.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Received, recorded and filed medical payments by check, cash and credit card.
- Pulled charts and prepared for practitioners assessment.
- Verified benefits and worked with insurance companies to obtain payments.
- Trained all new employees on records management system.
- Completed bi-weekly payroll for employees.
Main Teacher
G learning centre
08.2018 - 12.2018
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
Tutor
self-emplyee
08.2018 - 12.2018
- Collaborated with students to complete homework assignments, identify lagging skills and correct weaknesses.
- Supported students with helpful study habits and exam strategies.
- Provided homework assistance using specific curriculum and materials.
- Planned lessons for allotted time to strengthen weak subjects and build skills.
- Improved test scores by focusing on reading comprehension, English speaking skills and critical thinking skills through one-on-one tutoring sessions.
Main Teacher
Myeongsung learning centre
08.2017 - 02.2018
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Graded and evaluated student assignments, papers and course work.
- Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
Main Teacher
Two top learning centre
05.2014 - 07.2017
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Incorporated multiple types of teaching strategies into classroom.
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
- Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
- Directed after-school tutoring and mentoring program serving elementary school students.
- Designed dynamic lesson plans based on student interests to increase overall student GPA.
Education
Bachelor of Arts - International Business, General Business
Fairleigh Dickinson University, Douglas College
Vancouver, BCBachelor of Arts - English Literature
Dongguk University
Seoul, KoreaAssociate of Arts - General Business
Douglas College
New Westminster, BC08.2023
Skills
- Cooperative Attitude
- Inbound Phone Call Handling
- Office Management
- Staff Training
Timeline
Office Administrator
Aura healing medical clinic
07.2022 - 12.2022
Server
Sushi S
08.2021 - 03.2022
Manager
Tokyo in April
05.2020 - 11.2020
Teacher
JEI Learning center
11.2019 - 11.2020
Server
Ebisu on Robson
10.2019 - 03.2021
Server
Black rice Izakaya
05.2019 - 08.2019
Cashier and Server
Sushi bros
01.2019 - 06.2019
Main Teacher
G learning centre
08.2018 - 12.2018
Tutor
self-emplyee
08.2018 - 12.2018
Main Teacher
Myeongsung learning centre
08.2017 - 02.2018
Main Teacher
Two top learning centre
05.2014 - 07.2017
Bachelor of Arts - International Business, General Business
Fairleigh Dickinson University, Douglas College
Bachelor of Arts - English Literature
Dongguk University
Associate of Arts - General Business
Douglas College
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