ELAINE LAGUTAN
Brooks,Canada
Summary
Results-driven administrative professional with a track record of delivering exceptional support and service coordination in fast-paced environments. Expertise in critical thinking and process improvement leads to enhanced workplace efficiency. Proficient in managing multiple priorities while maintaining high standards of performance. Strong interpersonal skills enable effective communication with stakeholders.
Overview
7
7
years of professional experience
1
1
Certification
Work History
ADMINISTRATIVE SUPPORT III – Patient Access/Switchboard Operator
ALBERTA HEALTH SERVICES
Brooks, Canada
01.2021 - Current
- Streamlined patient registration processes, enhancing data accuracy and reducing registration time, leading to improved patient onboarding experiences.
- Maintained and updated comprehensive records management systems, ensuring compliance with healthcare regulations and timely data availability.
- Evaluated record discrepancies and implemented corrective actions, resulting in marked gains in overall data integrity and compliance.
- Work closely with multidisciplinary teams to ensure effective communication, fostering a supportive environment that enhances patient care delivery.
- Developed a tracking system for financial information, improving operational efficiency, and more accurate reporting.
- Assisted diagnostic imaging department by executing accurate order entry and management tasks.
ADMINISTRATIVE SUPPORT III – Clinic Medical Assistant
ALBERTA HEALTH SERVICES
Brooks, Canada
01.2020 - Current
- Supported daily administrative operations by managing calendars and scheduling ensuring 100% accuracy and timeless appointments.
- Maintained accurate and organized patient files, ensuring compliance with healthcare regulations and enhancing data retrieval speed.
- Coordinated with healthcare professionals to ensure seamless communication, contributing to better patient care outcomes.
- Implemented a robust appointment scheduling system, leading to improved client follow-up rates and maximizing staff productivity.
- Maintaining waitlists, generating reports, and various documents.
811 BOOKING LINE South zone
ALBERTA HEALTH SERVICES
01.2022 - 12.2022
- Monitored call patterns and referral processes, identifying key areas for improvement that resulted in marked gains in service delivery efficiency.
- Utilized strong communication skills to refer calls effectively to 20 Public Health sites, ensuring accurate information flow and reinforcing community trust.
- Collaborated with team members to maintain HL Call Centre Standards, fostering a positive environment that enhanced service quality and team morale.
- Managed appointment scheduling for child health immunizations, enhancing patient access and streamlining clinic operations.
MEDICAL OFFICE ASSISTANT
NEWELL ASSOCIATE CLINIC
01.2019 - 12.2019
- Daily clerical and administrative tasks ensuring 100% accuracy and efficiency.
- Initiate and maintain confidential medical files and records.
- Conducted vital signs, height, weight, etc.
- Set up procedures with doctors, such as pap tests and physicals.
Education
MEDICAL OFFICE ASSISTANT AND HEALTH UNIT COORDINATOR -
Academy of Learning Career College
01.2020
ADMINISTRATIVE TECHNOLOGY PROFESSIONAL -
Cypress Career College
01.2019
BACHELOR IN SCIENCE - HOSPITALITY MANAGEMENT
Mariano Marcos State University
01.2013
Skills
- Various healthcare systems
- Information flow management
- Appointment coordination
- Call center management
- Excellent customer service
- Data management
- Microsoft proficiency
- Order entry
Certification
CMAP, Certified Medical Assistant Professional
Timeline
811 BOOKING LINE South zone
ALBERTA HEALTH SERVICES
01.2022 - 12.2022
ADMINISTRATIVE SUPPORT III – Patient Access/Switchboard Operator
ALBERTA HEALTH SERVICES
01.2021 - Current
ADMINISTRATIVE SUPPORT III – Clinic Medical Assistant
ALBERTA HEALTH SERVICES
01.2020 - Current
MEDICAL OFFICE ASSISTANT
NEWELL ASSOCIATE CLINIC
01.2019 - 12.2019
MEDICAL OFFICE ASSISTANT AND HEALTH UNIT COORDINATOR -
Academy of Learning Career College
ADMINISTRATIVE TECHNOLOGY PROFESSIONAL -
Cypress Career College
BACHELOR IN SCIENCE - HOSPITALITY MANAGEMENT
Mariano Marcos State University
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