Elaine Hu
3902-2008 Rosser Ave, Burnaby,BC
Summary
Motivated Retail Development Manager with keen knowledge in marketing and business development principles. Experienced in retail operations with strong leadership skills and occupational psychology expertise. Offering collaborative abilities to optimize overall store sales.
Overview
7
7
years of professional experience
Work History
Business Development Manager
Enrich Development Ltd.
04.2022 - 03.2024
- Designed workshops to provide training to junior and senior sellers and agents.
- Generated new business goals with marketing initiatives and strategic plans.
- Facilitated efficient communication between all parties during transactions and peek season.
- Facilitated the expansion of the business oversea and provided training sessions to our co-department in China and USA.
Store Co-Manager
Jo Malone
10.2021 - 04.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Maintained compliance with company policies and procedures, ensuring store operations ran smoothly and efficiently.
Development Team Lead
CheersYou Education Ltd.
07.2019 - 03.2022
- Provided training to teaching agents and marketing specialist.
- Designed seasonal testing to evaluate work performances and program outcomes.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring.
Lead Sales Associate
ECCO Canada
01.2018 - 11.2019
- Presented professional image consistent with company's brand values.
- Trained, coached, and mentored new sales associates for maximum performance.
- Contributed to team objectives in fast-paced environment.
Store Associate
Kate Spade
02.2017 - 01.2018
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
Education
Master of Science - Psychological Anthropology
University of Oxford
Oxford, UK04.2022
Bachelor of Arts - Psychology
University of British Columbia
Vancouver, BC08.2021
Bachelor of Arts - Anthropology
University of British Columbia
Vancouver, BC08.2021
Skills
Staff Training and Development
Performance Management
Cross-Functional Teamwork
Project Planning
Lead Generation
Strategic Planning
Staff Training
Team Leadership
Human Resources Management
Work Planning and Prioritization
Expectation setting
Interpersonal Relations
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Chinese (Cantonese)
Professional Working
French
Limited Working
Timeline
Business Development Manager
Enrich Development Ltd.
04.2022 - 03.2024
Store Co-Manager
Jo Malone
10.2021 - 04.2022
Development Team Lead
CheersYou Education Ltd.
07.2019 - 03.2022
Lead Sales Associate
ECCO Canada
01.2018 - 11.2019
Store Associate
Kate Spade
02.2017 - 01.2018
Master of Science - Psychological Anthropology
University of Oxford
Bachelor of Arts - Psychology
University of British Columbia
Bachelor of Arts - Anthropology
University of British Columbia
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